This does speak highly for ICON for sure. I know when I spoke with them at TRR last year they were huge KING fans so ICON must be blowing them away with how well they perform to have them being their primary shock now. I am however still very interested to hear a little bit more on the compatibility of the ICONs and the RPG Stage 3 setup tho.
Sounds like in Greg's case, the reason his setup is giving him a headache is because of the sacked springs. You can expect poor performance with ANY shock if your springs are shot.
Outlaw is not going to "exclusively" carry ICON's, but I believe they are stepping towards ICON being their primary "go to" shock for most customers. This isn't just because of the performance of the shocks, but also because of the customer service and attention each customer gets with ICON, that other companies simply DO NOT offer.
Do the actual King or Fox engineers jump in these threads and give advice, clarify questions, or provide real advice to customers? Nope. They depend on companies like Outlaw, RPG, SDHQ, etc., to do that legwork for them. Icon is actually active on the forums, helping their customers DIRECTLY, and also responding to issues that customers have with un-paralleled service and attention.
Customer service can make you, or break you... no matter how good your product is.