@FordTechOne , you really need to get off your Ford fandom and think logically.
This topic is not manufacturer specific; it applies to the entire industry. I say the same thing when I see some idiot on FB complaining about a steering oscillation on their Wrangler with a lift and 37” tires. Logic states that if the concern doesn’t exist in stock form, and the concern occurs after performing modifications, the concern is related to the modifications. What part of that is so confusing to you?
Software has bugs, products have issues. Before judging or blaming the consumer for the issue (typical Ford attitude, by the way), why not find the root cause first and after that make the call?
So you want Ford and the dealer to diagnose and engineer a fix for a concern that only affects trucks that have been modified? Do you not see how ridiculous that sounds? All diagnostics are based on factory vehicles; it’s not possible for the dealer to diagnose the issue when there are unknown variables. It’s not a “software bug” if it only affects modified vehicles.
If OEMs did get involved with attempting to resolve issues caused by aftermarket modifications, that would involve the cost to fly engineers out to analyze the issue and attempt to find root cause, then spend the R&D money to develop a software or hardware fix which typically takes months at minimum, and then the resources to produce/manufacture and publish said fix. At which point the customer would have already had the vehicle repurchased for time out of service or repair attempts, and may have filed a lawsuit. Which of course then opens the company up to further liability, as lawyer could claim that the OE knew this issue would occur, hence why they are developing a fix.
And guess who absorbs the cost of the warranty expense, buyback expense, engineering and manufacturing expense? We do, the consumer. It gets reflected in the price of the new vehicle.
You haven't seen dudes truck, you don't know if there is a manufacturing defect.
“Manufacturing defects” do not include as concerns that arise due to aftermarket modifications. I don’t need to see the dude’s hacked up truck; he modified his vehicle outside of factory configuration and now it has the issue. That’s on him, nobody else.
By your logic, people should buy their Raptor, wrap it in protective film, and drive only to the grocery store and back to keep warranty intact. Nonsense.
Whether the issue is warranty or not depends on the issue. Plain and simple.
No, my logic states that if you modify a vehicle from its factory configuration and you then have a problem related to the system you modified, it’s on you to resolve it. Most people call that logic common sense.
Before making any additional comments on warranty, you might want to read your warranty manual included with your vehicle.
“Under your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
- was taken to a Ford dealership for a warranted repair during the warranty period,
then authorized Ford Motor Company dealers will, without charge, repair, replace, or adjust all parts on your vehicle that malfunction or fail during normal use during the applicable coverage period due to a manufacturing defect in
factory-supplied materials or factory workmanship.”
