smurfslayer
Be vewwy, vewwy quiet. We’re hunting sasquatch77
- Joined
- Dec 16, 2016
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Unfortunately Ford asked them to send pictures of what was in the pan. They can't order until Ford ok's it. Hopefully just a formality. They are replacing the cooler also. The transmission is back ordered right now. They are trying to get the regional rep involved to fast track one. No telling how long this will take.
No job is done until the paperwork is complete...
I know this may not help or make you feel any better but, I work for a large company and when a part goes south, especially a new one, we are under a great deal of pressure for a root cause analysis and a failure analysis. We can’t actually do that without supporting data and... yup, you guys are good... the PART !
If we don’t get it back we have an unknown failure. The customer doesn’t get their F/A or RCA(complete anyway) and think about this.
How would you feel as a customer if your vendor told you, hey, wwgman, listen, I know we caused you a total internet outage for 17 hours and we know that it was a bad data switch, but as luck would have it, our parts guy lost the bad switch and ... well, we can’t analyze a part we can’t find, so we don’t actually know what happened. Our bad.
Now, not the same as a car maker / dealer, I know but parts replacements on new units are not cheap, and let’s be honest, the 2017 Raptor roll out was kind of a $hit show. At least you don’t have your dealer taking for granted they can just get another transmission, and scratching their butts when it doesn’t show up. They’re engaged in the problem resolution from your description. I hope they stay on top of it and get you 4 wheeling soon.