Sasquatch77
Banned
- Joined
- Feb 25, 2016
- Posts
- 825
- Reaction score
- 164
Give it back and demand a refund.
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This should be treated very similar to a fordGT owner. That vehicle is their car halo. This raptor is the truck version. Yes not the same in price or performance of the car, but they need to help owners out a little differently. Maybe I'm totally off?.
So the day started off a little rocky when the servicing dealership called me and they want their van back tomorrow. They said it was my job to fight Ford for a rental car. They are going to drive down 4 of the 5 hours they are away from me to pick it up. I've got to drive an hour but so be it. He told me he would be surprised if I had my truck back before 30 days. Of course this didn't sit well with me. I fired off another lovely Facebook message to Ford as well as one to the dealer I bought it from. Yesterday after I reached out to Ford on a Facebook post I got a call from the salesman who sold it to me. It is not his fault but I took my frustration out on him and gave him a pretty good chewing. Today his general manager called Ford Corporate and supposedly told him this guy traded in a Raptor and bought a new Raptor and it is ridiculous to treat him like this. Not sure if that call helped or my Facebook posts are helping but Ford responded right away saying my case had been escalated to a team that will get this fixed. This afternoon I was at my desk when I received a call from Dearborn Michigan. The lady who called me said that I'm now with the people who can make this happen. She said it's ridiculous how I have been treated and assured me that this thing will get fixed ASAP. She said a transmission should be ordered tomorrow and expedited to the dealer. I mentioned I was told they were back ordered and she said we have ways to get around that. She said we would talk later about compensation. I hung up the phone feeling like something is finally happening. We will see if she was BS me or not.
@wwgman , you and I are in the same boat in regards to transmission repair issues. Ford Engineers are in control of the fate of mine and it's out of the dealers hands. They want to replace a Speed Sensor before trying to replace a module. Of course the Speed Sensor is back ordered and the module is readily available (dealer tech seems to think it's most likely the module). At this point I am no longer pushing the issue for a quick resolve. If the dealer has my truck until March 8th I will officially fall into CA Lemon-Law status. I believe this will give me more options. Not necessarily asking for a new truck (although that is an option), but asking for a new transmission and/or possible compensation, warranties, etc.
This should be treated very similar to a fordGT owner. That vehicle is their car halo. This raptor is the truck version. Yes not the same in price or performance of the car, but they need to help owners out a little differently. Maybe I'm totally off?.
So the day started off a little rocky when the servicing dealership called me and they want their van back tomorrow. They said it was my job to fight Ford for a rental car. They are going to drive down 4 of the 5 hours they are away from me to pick it up. I've got to drive an hour but so be it. He told me he would be surprised if I had my truck back before 30 days. Of course this didn't sit well with me. I fired off another lovely Facebook message to Ford as well as one to the dealer I bought it from. Yesterday after I reached out to Ford on a Facebook post I got a call from the salesman who sold it to me. It is not his fault but I took my frustration out on him and gave him a pretty good chewing. Today his general manager called Ford Corporate and supposedly told him this guy traded in a Raptor and bought a new Raptor and it is ridiculous to treat him like this. Not sure if that call helped or my Facebook posts are helping but Ford responded right away saying my case had been escalated to a team that will get this fixed. This afternoon I was at my desk when I received a call from Dearborn Michigan. The lady who called me said that I'm now with the people who can make this happen. She said it's ridiculous how I have been treated and assured me that this thing will get fixed ASAP. She said a transmission should be ordered tomorrow and expedited to the dealer. I mentioned I was told they were back ordered and she said we have ways to get around that. She said we would talk later about compensation. I hung up the phone feeling like something is finally happening. We will see if she was BS me or not.