It's called poor dealership diagnosis. Do you have a case open with Ford Customer service? If not, open one and request a Field engineer to assist with the repair. You'd be amazed how quickly things get resolved when you have someone who actually knows what they're doing.
I was really hoping I don't need to go that route, but I really don't have much confidence after:
1. My local dealer who sold me the truck couldn't even get me an appointment for 11 days.
2. I called Ford Roadside Assistance to have it towed to a different dealer and 3 hours after the scheduled time they were still a no show. I called back and they said a tow would not be coming today since they needed dollies and didn't have them on hand. They'll try to send someone in the morning lol. I live in the DC area, there are plenty of tow companies around.
This is my first Ford / dealer service experience and it's not really off to a great start lol.
Do you recommend that I open a case with Ford Customer Service before it's even seen by the dealer?