PLEASE HELP 2019 Raptor in shop

[Spice]

Hi from Las Vegas. I have a 2019 Ford Raptor left me stranded . I had it towed to Ford service station. It’s has been sitting Ford service station for 2 months. It has not been serviced. I have reached out several times to find out the status and I am getting the run around. Any suggestions? Is there a regional manager I can contact?

 

[hingedthinker]

I’d tow it to another dealer.

 

[Donovan]

Before you tow it to a new dealer ....

call them and ask their turn around time. Otherwise you're out a tow cost and still pissed.

 

[New recaros]

What happened to it?

 

[Spice]

What happened to it?

What happened to it?

What happened to it?

We had taken the truck to have the cam phasers fixed (recall), within a few months started rattling again. We made an appointment to have it checked, but the truck died on freeway two days before the appointment.

 

[dragonass23]

I agree. Find another dealership

 

[FordTechOne]

We had taken the truck to have the cam phasers fixed (recall), within a few months started rattling again. We made an appointment to have it checked, but the truck died on freeway two days before the appointment.

A cam phasers noise is unrelated to an engine performance issue. What do you mean by “dying”? Did it stall? Loss of power? Warnings? DTCs?

What is the service history of this truck? Did you buy it new? Did you have 21B10 performed within the required time period?

 

[New recaros]

In addition to what FTO asks, on the several times you reached out, what did they say?