I hesitantly took the truck in for the first service since complementary. Although I normally do all service myself, I figured it might be good to let them go through everything just to make sure everything is still good from the factory.
Apparently, my hesitation was justified when I got my truck back drenched in oil all over the bottom and the entirety of my front passenger wheel well and suspension parts (likely due to the drop angle from the lift). I know these things can make a mess, but it is on the service department to at least clean up after themselves if they aren’t creative enough to minimize the mess.
Although the oil was a disappointment, the real problem was that they cross-threaded 2 of the bolts and clips for the skid plate access panel. While looking under the truck, I could easily see them skewed and not properly seated to the panel. When looking at the opposite side, I could see the clips bent and cross-threaded. They obviously pushed in and torqued them down with power tools without first threading them by hand to start correctly.
I’m having them replace the bolts and clips, but I’m putting them in. I already re-threaded the ones I have to get by while I wait for the parts to come in. I’m also not letting them touch anything else, since I need to remove the skid plates to clean up the mess. I can only imagine what else they could screw up.
I should have trusted my gut and not took it in to begin with.