- Joined
- Jul 18, 2017
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It is interesting when retailers try to defend themselves. It doesn't matter to most of us what the transcripts say. All that is really needed is an apology and what can be done to resolve the problem. After that we move on. We get that the customer isn't always right but where does that get you.
Sorry, know a bit off topic.
Ya know I work hard. I built my business up. My employees do a great job and we're known to take care of our customers. But when someone makes a post showing otherwise I like to chime in and defend our company. In this case one of my employees DID help this person (sorry don't know his actual name). He started a live chat asking for help with his lights/brackets. Steve, my guy, tried to confirm the order # to look up what he ordered but was told the items were from someone else, but he was just looking for an alternate product. Steve informed him that we don't sell anything but the SDHQ brackets and showed him some photos of LP4 installed. He then asked for another photo of the passenger side, which Steve showed him (not the best photo but it was still helpful). He then asked Steve if we had any other brackets and Steve informed him we only sold the SDHQ brackets. He then recommended that he reach out to the company he purchased them from for support.
We didn't sell him the products and we've never had issues installing them. Other people here also chimed in stating the same, in that they've not had issues. But people love to go back/forth pointing out how one of my reps was not helpful? I'm sorry if he was not helpful, but I believe he was. He can only do so much and offer so much. We sell the SDHQ and install them and never have issues with them. We just don't sell other brackets besides SDHQ (because why do we need to? We are not a data dump site, we sell quality parts that work).
Our staff can only assist someone so much, especially if the product wasn't purchased from us. Steve offered some photos of installations to try and help him but the "very short" conversation between the two basically seemed cut/dry. It's clear this was all blown out of proportion and a few decided to focus on my employee NOT helping him? But Steve (my employee) DID in fact help him... he just didn't have another solution for him since we only sell SDHQ here.