Better A-pillar brackets for LP4s than the SDHQ?

[4x4TruckLEDs.com]

That seems like a foolhardy policy to me. What better way to win over a new customer than to help someone who isn’t yet a customer. It’s not like you are fielding thousands of calls a day. That needs to be rethunk.

Well most companies have a similar policy. We can't offer tech supoprt on a product not purchased from us. Brackets purchased from someone else. Lights purchased from someone else. Wiring harness from someone else.

I'm way over this now but yeah, this was my thinking too. And, I wasn't asking for support at all - I was, get this - inquiring about alternatives to purchase from 4x4led instead of the SDHQ brackets that I had.

What is your email address (feel free to PM me with that info) that you used during the live chat so I can go back and look at the conversation. As I don't know what took place in the conversation.

We only sell the SDHQ brackets though so if you already have SDHQ brackets we would not have another option for you. We only sell the SDHQ because they work the best and are the highest quality brackets we've used.

 

[smurfslayer]

Well most companies have a similar policy. We can't offer tech supoprt on a product not purchased from us. Brackets purchased from someone else. Lights purchased from someone else. Wiring harness from someone else.

I understand this. Let’s say you bought a widget from Acme Widgets. You have some trouble with it, you’re friends with a guy who owns General Widgets and they agree to help you. After making adjustments recommended by General Widgets, your Acme Widget breaks.

You go to Acme, no joy because you didn’t come to them.
You go to General, and complain, but they offer that it’s not their widget and they helped you out because you’re a friend.
Now you’re out a widget and with nowhere to turn and nobody to blame...

You sue General Widgets for giving you bad technical recommendations for widget repair.

If you think that suit won’t succeed, maybe you’re right, maybe not. That said, General Widgets has to defend themselves and their business reputation.

 

[nikhsub1]

I understand this. Let’s say you bought a widget from Acme Widgets. You have some trouble with it, you’re friends with a guy who owns General Widgets and they agree to help you. After making adjustments recommended by General Widgets, your Acme Widget breaks.

You go to Acme, no joy because you didn’t come to them.
You go to General, and complain, but they offer that it’s not their widget and they helped you out because you’re a friend.
Now you’re out a widget and with nowhere to turn and nobody to blame...

You sue General Widgets for giving you bad technical recommendations for widget repair.

If you think that suit won’t succeed, maybe you’re right, maybe not. That said, General Widgets has to defend themselves and their business reputation.

JFC people. I DID NOT GO TO 4X4LED FOR TECH SUPPORT. I WENT THERE TO INQUIRE ABOUT OTHER A PILLAR MOUNTS THAT WOULD WORK IN MY SITUATION.

Reading is fundamental.

 

[4x4TruckLEDs.com]

JFC people. I DID NOT GO TO 4X4LED FOR TECH SUPPORT. I WENT THERE TO INQUIRE ABOUT OTHER A PILLAR MOUNTS THAT WOULD WORK IN MY SITUATION.

Reading is fundamental.

And what was said? Again please let me know when this conversation took place and via what email address so that I can go pull the logs and find out what was said to you by the rep you spoke to

 

[smurfslayer]

JFC people. I DID NOT GO TO 4X4LED FOR TECH SUPPORT. I WENT THERE TO INQUIRE ABOUT OTHER A PILLAR MOUNTS THAT WOULD WORK IN MY SITUATION.

Reading is fundamental.

I’m still a little unclear.
Maybe use a bigger font with the all caps?

 

[nikhsub1]

I’m still a little unclear.
Maybe use a bigger font with the all caps?

 

[MDJAK]

Well most companies have a similar policy. We can't offer tech supoprt on a product not purchased from us. Brackets purchased from someone else. Lights purchased from someone else. Wiring harness from someone else.



What is your email address (feel free to PM me with that info) that you used during the live chat so I can go back and look at the conversation. As I don't know what took place in the conversation.

We only sell the SDHQ brackets though so if you already have SDHQ brackets we would not have another option for you. We only sell the SDHQ because they work the best and are the highest quality brackets we've used.

Most companies? Then separate yourself from the wheat and chafe to your benefit. At times when I was a kid, and I wanted to do something that my mother wouldn’t allow I would kick and scream and say, but my friends do it. She would reply, I don’t care what your friends do.

 

[4x4TruckLEDs.com]

Most companies? Then separate yourself from the wheat and chafe to your benefit. At times when I was a kid, and I wanted to do something that my mother wouldn’t allow I would kick and scream and say, but my friends do it. She would reply, I don’t care what your friends do.

Im not saying we don't do it because OTHERS don't... it's just what us and a lot of other companies do.

Neither of us seem to know what transpose here. I'm still waiting for nikhsub1 to provide me with the date/email used when this chat took place so I can see what they said to each other. I can't speak for what happened unless I can read the chat and find out what transpose.

We usually do help people. I'm not going to sit on the phone with someone for an hour troubleshooting an install for them if they didn't buy it from us but if I can answer a simple question real quick I will.

We actually just spent a few hours troubleshooting another local audio shops installation on a Tacoma here on Friday last week. The owner never bought anything from us but since we had some time to kill we figured we'd help him out. We actually tore into his entire back seat area to figure out why his audio system was acting up, spent a few hours working on it. Didn't charge him a dime and he never bought anything from us.

So every situation is different. If we're swamped and someone calls us to troubleshoot another companies product we can't get into it. But if we have time on our hands we'll help someone.

 

[nikhsub1]

So I PM'd my info in order for him to find the chat - but it really is sort of unimportant to the thread...

 

[MFouts]

It is interesting when retailers try to defend themselves. It doesn't matter to most of us what the transcripts say. All that is really needed is an apology and what can be done to resolve the problem. After that we move on. We get that the customer isn't always right but where does that get you.
Sorry, know a bit off topic.