2023 Raptor - Bad Gateway Module

[jeffsc08]

Only 8 days and 490 miles of taking delivery of my 23’ Raptor 37 package - all kinds of issues - no mirror control, steering wheel doesn’t adjust, climate control completely out and many faults. Took to the dealership and a few days later it was determined a bad gateway module and truck is unsafe to drive - copus ticket initiated and case opened with Ford customer service - BTW, they don’t care about you. Tomorow is day 21 and my account manager doesn’t hardly respond to emails, calls always go to voicemail and I have zero information other than “No ETA for part arrival” - total BS. Dealership also sent me to hertz and put me in a mid size Chevy Colorado - hardly equivalent. So I’m 91K out and Ford has no answers for me. Lemon law status will apply in 9 days - can’t believe Ford is letting this problem go to that…..so fricken pissed.

 

[ELmx479]

Are you Ryan’s friend who got his antimatter 37?

 

[jeffsc08]

Yes

 

[ELmx479]

Yes

No reason the dealer can’t do a buy back.

I might be able to get you an Azure 37 coming in at my local dealer.

 

[jeffsc08]

Appreciate that - waiting on Ford first - I have initiated a buyback but waiting on the acquisitions team to call. Hopefully they don’t try and rip me off……not sure about the azure color - is it close to the bronco Area 51?

 

[ELmx479]

Appreciate that - waiting on Ford first - I have initiated a buyback but waiting on the acquisitions team to call. Hopefully they don’t try and rip me off……not sure about the azure color - is it close to the bronco Area 51?

I personally don’t like it but some love it. My buddy just got an Azure Tremor

There should be no waiting on a buy back. A properly managed dealership would take care of that right away.

 

[jeffsc08]

What would the price be and do you have the sticker you can send me?

 

[jeffsc08]

The dealer isn’t doing shit - they say it’s out of their hands and making Ford handle this..now with that said - I live in va beach and I bought the vehicle in northern Virginia - the beach dealership offered to initiate the buyback but I didn’t buy it from them.

 

[jeffsc08]

Yeah - I agree - not hip on that color…not for the raptor.

 

[jeffsc08]

Here is what my dealer said:
Jeff,
We have no responsibility when it comes to buy backs. A buy back is through the manufacturer and you said you were discussing with them. I said if there was anything I can do to help to please let me know. Ford the manufacturer are the only ones who can discuss an option like that with you.