I blame both Ford and the dealers, Ford knows what are order dates are? and yet it is paying the allocation game! The dealers are taking orders without allocations? Its BS when a customer wants to buy something and the manufacturer wants you wait? Customers first!
If only another company would start competing with this truck! Id buy it in a heartbeat!
F*** Ford and what they think customer service is! For them i guess it means waiting and waiting and waiting with no info! This experience is the worst ever!
Thanks Ford
This is a tough one and I feel bad for those who've been ****** around. I can only speak from my own experience and it's been pretty painless. My dealer said from the beginning what his allocations were and when to expect the truck(Jan/Feb). From there, I took it upon myself to look up my own order and use this forum as a way to learn about the process and pitfalls while keeping my expectations for Jan/Feb delivery.
I didn't realize that dealers were taking deposits without any knowledge of their allocations.. that is BS. I'm pretty sure my dealer wouldn't do that.
Ford's tactics is really not much different than any other consumer, mass-retail based company. They use a retail channel to scale and sell their vehicles at high volume. For those dealers who perform the best, they give them priority treatment. The smaller, lower-volume dealers are pushed down the totem pole, unfortunately. From there, it's up to Ford to make sure their dealer channel is meeting their customer service standards.
So... from a communication standpoint, it's really on the dealer to provide that info to the customers. Some of us know how to get to Ford Performance via social networks, phone calls, but really the dealer should be providing updates per customer requests, needs.
The early orders were on hold due to parts or quality issues, right? So, as frustrating it is to wait a bit longer... wouldn't you want your truck to be fully vetted and ready before shipping? Part of the risk of being first-in-line for a brand new, speciality/new design product, is we are also part of the learning curve for Ford.
What boggles me a little is that this isn't their first rodeo with specialty Ford vehicles so an argument can be made regarding their production and ordering processes? On the flip side, don't Ford Performance vehicles represent something like 2% of all sales for Ford? With that in mind, there's maybe an "allocation" issue internally for staffing, resourcing these projects considering how small the revenue is for Ford for these cars? Not defending or prosecuting here... just thinking out loud with ya'll.
Peace.
