03'Darin
FRF Addict
As far as I can tell, you are a Ford Customer, that happens to work at a Ford Dealership. Turn your truck in for warranty work like the rest of us Customers do. Driving around in a truck that has an obvious problem for as long as you obviously have makes no sense. And, if all the Techs at your dealership can do is plug into the OBD, then take zero corrective action, you need to take your ride to a better service center. That was my point.
The deal with warranty work is we as a dealership must follow Ford's diagnostic procedure or they won't pay us. The first step of that process is verifying the customers concern and the second step in this case is data logging multiple inputs trying to determine what is causing the issue. We've done that so far. Honestly if any of that information would have even remotely pointed to plugs that would have been the first thing I would have done. But NONE of the data indicates that is the issue.
We transmitted the recording to the Ford's hotline where their engineers review the info and either ask for more diagnostics or tell us what to repair/replace. They want torque converter lockup data which we didn't look at.
I'm technically off tomorrow but will be here doing deliveries. So the plan tomorrow is to work my truck in through the day. I have an extensive mechanical back round so I work closely with service on a regular basis with my customers vehicles. So naturally I do that with my own vehicles.