BORG
Full Access Member
Update: yesterday the dealer drove 90 miles roundtrip to pick up and drop off my truck from my place of biz within my business's hours and replaced the shocks... I'm impressed with the way the problem was handled... They have regained my confidence... Thank you all for sharing your feelings and opinions, this forum was very helpful in the process.
Great to hear that everything worked out for you.
My dealer experience has been 100% positive and they are the only ones who install the mods to all my vehicles. They've got a dedicated tech who deals with the GTs, GT500s and Raptors. That strategy seems to be paying off for them.
Too bad this is not what more dealers are doing to (1) capture the aftermarket install/mod business, and (2) continue to build customer/brand loyalty.
Just my two-cents.