smurfslayer
Be vewwy, vewwy quiet. We’re hunting sasquatch77
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- Dec 16, 2016
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yeah, but as I posted in another discussion Ford is in a precarious situation commenting on the reasons for the delays. I think saying nothing publicly is probably better for everyone, they just don’t want to admit it.
for example, let’s say that some attentive line worker discovered a serious flaw in say... the transmission and for the sake of discussion let’s say the cause is a faulty part in the transmission, causing the truck to upshift sloppy and eventually fail, rendering the truck undriveable. Trucks are impounded, investigated, part identified and replacements begin while the newer units are fixed before installation in the truck and newer trans. are equipped with the revised part.
IF Ford says ‘guys, we blew it on this trans, a bunch of gears had improperly hardened metal and will fatigue and break. We’ll keep you updated.
a couple weeks later ‘dear potential raptor customer, our initial analysis showed faulty gears. new research has identified some improper seals as well’
By now, not only is the Raptor sale and resale value taking a hit, but anything in the line using a variation of that trans. customers begin to be wary of the new tech and years down the road, especially if there are frequent trans problems, the resale value will be forever impacted. Unlike now, if this were the case, orders would get cancelled because nobody likes dealing with a problem child vehicle.
I realize the busted ETA is bad customer service and bad for business, but this happens in every large company from Acme Widgets, to Amazon to Zeke’s guns. I send parts out for replacement and I can tell you that unless you’re paying for premium “touch by touch” scanning, the guy you talk to on the phone has no idea how to find out where the parts actually are and I’m sure Ford is having similar problems here.
both of these kind of run together. a bunch of vehicles had to be pulled, troubleshot, fixed and re-released. you can’t ETA an unknown issue accurately so what is customer service to do, give you no eta, or make one up that will almost certainly not be met? the most correct answer is no eta, because a broken eta wins you a sit down with corporate.
I’m not saying that information shouldn’t be better, I’m saying that I think it’s understandable in context. Frustrating, but understandable.
