This will not be a Dealer call. Ford will be directly involved make no mistake. Speak for yourself when talking about calling a Ford Store and making an arse of yourself. Learn how these things work first then make comments.. I know you have good intentions but no reason to blow rose colored smoke up the poor OP's shorts lol.
Imagine that the service engineer will be looking at this (think FSE is the term) been there done that. Have had Ford buy back 2 vehicles from me over the years and being somewhat familiar with the process can tell you they will be going through this with a fine tooth comb and if there is no failure of a covered part it will be attributed to the operator.
I hear you...bottom line is you nor I know what Ford is going to do each situation is different...if he drove through a puddle and his truck took a shit...it should be covered hands down...no if ands or ********...
You don't need to be telling the OP he is 4th and ****** either...
You can come across as a real ******** sometimes...