Heated Steering option to be installed by dealer at no extra cost to customers!

[BoostCreep]

Update: I called Ford. They told me that even though my vin matches, my build date matches, and the plant my truck was built at matches, that I am NOT able to get the retrofit. At first they said its because I didnt order my truck with heated steering wheel. I then asked, why do I have a credit for it then? Is it a standard feature? No its NOT. So why would I be credited for it, if I didnt order it? Ford rep got quiet and didnt know how to respond. What a joke. They basically said nothing they can do. Oh well, too bad.

Lame AF.

 

[ToadSmasher2K1]

Update: I called Ford. They told me that even though my vin matches, my build date matches, and the plant my truck was built at matches, that I am NOT able to get the retrofit. At first they said its because I didnt order my truck with heated steering wheel. I then asked, why do I have a credit for it then? Is it a standard feature? No its NOT. So why would I be credited for it, if I didnt order it? Ford rep got quiet and didnt know how to respond. What a joke. They basically said nothing they can do. Oh well, too bad.

That’s bs anyway. No one ordered a 2023 with heated wheel because it would not have been picked up and built by Ford without your dealer selecting to remove it

 

[Fireman Dave]

I spoke to my dealer today. Mine was built in June of 2023 and they will do this for me. Apparently a new SCCM and some programming. I would have preferred the hard button but am happy I will at least have it. Well done Ford.

 

[ToadSmasher2K1]

I spoke to my dealer today. Mine was built in June of 2023 and they will do this for me. Apparently a new SCCM and some programming. I would have preferred the hard button but am happy I will at least have it. Well done Ford.

Post up some pics when you get it back. I'd be interested to see if the soft button they load requires the Unreal Theme like people are doing now. Unreal sucks, really.

 

[xlover]

I spoke to my dealer today. Mine was built in June of 2023 and they will do this for me. Apparently a new SCCM and some programming. I would have preferred the hard button but am happy I will at least have it. Well done Ford.

That’s a great dealer relationship, most dealer's won’t touch even doing the work because it constitutes an “aftermarket modification”. Much less do it for free.

Why not poke them to replace the hvac as well with the button?

 

[NMFB]

Any updates here since November?

 

[raydulce]

I talked to the largest dealer in my area... They said they couldn't do it.

I then talked to the smallest dealer in the area (and showed them the paperwork). They looked into it for a few days and came back saying their tech support resource (Ford employee?) said it probably wouldn't work.

Seems like no dealer is looking for paying service work these days.

 

[Donmatteo]

I talked to the largest dealer in my area... They said they couldn't do it.

I then talked to the smallest dealer in the area (and showed them the paperwork). They looked into it for a few days and came back saying their tech support resource (Ford employee?) said it probably wouldn't work.

Seems like no dealer is looking for paying service work these days.

My dealer did it in LA

$1300. Needed a new clock spring, and SCCM. Took 4 hours.

If dealers are saying it can't be done, they are stupid.

I posted the RO in another thread.

 

[chadzilla500]

Literally just had parts delivered yesterday

what parts did you buy? where did you find the best deal? did you have to take it to ford still?

 

[mclark202]

Well after a lot of back and forth, and my dealership saying they would do this on May 30th, I finally dropped my truck off today for it to be done. They dropped the ball on ordering the parts and never ordered them, but after reaching out last week and them realizing they dropped the ball, they are treating me like a king to get it done. I’m happy so far. Got a call from the dealership owner to apologize and get the ball rolling again. Pretty excited about this one.