OP, +100 that the weakest part of Ford Motor Company’s value prop are their dealers - by far. All but 1 of the vehicles I have purchased in my life were Fords (wife’s Lexus) and I can stand in front of St Pete today and say I have never had a positive experience on any single visit to any single Ford dealer.
Great products, absolutely horrible customer service. Hopefully one day Ford will realize it’s because of the customer that they exists and as a result, they’ll better manage those who (are supposed to) serve their customers - the ******* dealer.
I’m sure a great dealer exists out there somewhere, I just personally haven’t heard of one.