My experience with Evil -
Im not talking trash just telling you what I have gone through.
I ordered a front Hellion and rear Banshee bumper for a Gen 1 on January 3rd 2024.I called to order since I wanted the custom option of no powdercoat, I was told 2-3 weeks. On April 30th since I had not received my order I called to see if I could change the order to a Gen 2 verison (I decided I was going to upgrade from my Gen 1 to a Gen 2 this year).
I was told by Doug this would not be a problem and they would change the order to a front Hellion and rear Heathon bumper since they were easier to manufacture and should ship in 2-3 weeks.
I have both called and emailed Doug every 3-4 weeks and been told "We Just need to pick them up from powder coat, they'll ship next week" for the last 20+ weeks.
At one point in September he told me they were ready, and because I really would have liked them for an upcoming Raptor Run we arranged that I was going to drive the 960 miles round trip to just finally have the GD things in my possession. I took a day off work and started the drive to Pahrump, 100 miles in, on the agreed day, Doug calls me and tells me he doesn't have the bumpers there and they are stuck in powdercoat and I soulg turn around.
I have emailed and spoken to him several times since then with continued promises of "They are back from powdercoat and will ship next week."
Now I am a patient man, this is helpful if you're in the NFA game. But after waiting 10+ months for a couple stupid bumpers I finally let Doug know I would like a refund. Before that Doug had been fairly responsive, after I let him know it went radio silent. I was finally left with no choice but to do a dispute with my CC company. This was almost instantly approved since getting absolutely nothing in 10 months is seen as abnomal.
Doug has been through a rough year with moving the shop from CA to NV, and he seems like a genuinely cool guy trying to keep building cool stuff for Raptors. I hope he gets through the back orders and can start moving forward. Unfortunately I also have to start moving forward with a new wait period at another company.
I hadn't posted anything for nearly a year hoping for a positive resolution but when I have to resort to a CC dispute it's obviously not going well.