RedRaptor2018
Member
- Joined
- Sep 22, 2017
- Posts
- 13
- Reaction score
- 6
Got an important lesson in the Deep Sleep Mode problem today... quite aggravating for a while.
I have been out of town for 2 weeks. At about the 10 day point I got a FordPass message stating my Raptor went into "Deep Sleep Mode".
Didn't think much about it... figured when I got home it would start up manually despite the loss of some of the more hi-tech gadgetry.
Because I had quite a bit of luggage between a colleague and I - I asked my wife to pick me up at the airport this morning. She has a sedan and it wouldn't fit all our bags so I suggested she take the Raptor. I warned her about the deep sleep mode assuming the remote start would not work... and the remote may not even unlock the doors.
Well... when she went to start the truck nothing worked. Absolutely nothing. Not the remote, not the power door locks, not the ignition, no lights... She got into the car using the key inside the keyfob... Once inside nothing else worked.
First she called the dealer who never heard of Deep Sleep Mode. Then she tried Ford who gave her instructions that involved placing both keys in the cup holder pressing the start button etc etc etc.... (basically the MyKey instructions). Eventually the dealer called back and gave her the same instructions as Ford...
Needless to say she did not pick us up at the airport... When I finally got home I dutifully retried everything Ford suggested including scheduling a start from the FordPass app and from my computer.... nothing worked.... Even did some online research of my own... but all I found was a bunch of aggravated Raptor owners...
I then called Ford for roadside assistance. They offered no new suggestions but said they would send someone out. When the guy got there - he was a simple tow truck operator with no knowledge/training about Fords... He said he had seen Raptors - but never this close.... and he knew nothing about how to wake a 2018 Raptor out of Deep Sleep Mode.
I figured since he was there we might as well try to jump it... Even though it was less than 2 months old and had 1100 miles on it... let's not ignore the obvious...
To make a long story short: the problem was a dead battery.... the Raptor apparently entered the deep sleep mode, but it was either too late - or the drain on the battery continued to the point where the battery was virtually dead... no lights, no nothing.... He had to charge the battery a bit... and when he did the dash lights came on. It still would not turn over... but after a few minutes of charging... eventually it turned over and started.
It made me wonder how many of the online complaints about the Deep Sleep Mode problem are actually dead battery problems.... It also made me realize the importance of not letting the vehicle get to that point just because I am traveling. A remote start every few days while traveling is probably a good idea.
I have been out of town for 2 weeks. At about the 10 day point I got a FordPass message stating my Raptor went into "Deep Sleep Mode".
Didn't think much about it... figured when I got home it would start up manually despite the loss of some of the more hi-tech gadgetry.
Because I had quite a bit of luggage between a colleague and I - I asked my wife to pick me up at the airport this morning. She has a sedan and it wouldn't fit all our bags so I suggested she take the Raptor. I warned her about the deep sleep mode assuming the remote start would not work... and the remote may not even unlock the doors.
Well... when she went to start the truck nothing worked. Absolutely nothing. Not the remote, not the power door locks, not the ignition, no lights... She got into the car using the key inside the keyfob... Once inside nothing else worked.
First she called the dealer who never heard of Deep Sleep Mode. Then she tried Ford who gave her instructions that involved placing both keys in the cup holder pressing the start button etc etc etc.... (basically the MyKey instructions). Eventually the dealer called back and gave her the same instructions as Ford...
Needless to say she did not pick us up at the airport... When I finally got home I dutifully retried everything Ford suggested including scheduling a start from the FordPass app and from my computer.... nothing worked.... Even did some online research of my own... but all I found was a bunch of aggravated Raptor owners...
I then called Ford for roadside assistance. They offered no new suggestions but said they would send someone out. When the guy got there - he was a simple tow truck operator with no knowledge/training about Fords... He said he had seen Raptors - but never this close.... and he knew nothing about how to wake a 2018 Raptor out of Deep Sleep Mode.
I figured since he was there we might as well try to jump it... Even though it was less than 2 months old and had 1100 miles on it... let's not ignore the obvious...
To make a long story short: the problem was a dead battery.... the Raptor apparently entered the deep sleep mode, but it was either too late - or the drain on the battery continued to the point where the battery was virtually dead... no lights, no nothing.... He had to charge the battery a bit... and when he did the dash lights came on. It still would not turn over... but after a few minutes of charging... eventually it turned over and started.
It made me wonder how many of the online complaints about the Deep Sleep Mode problem are actually dead battery problems.... It also made me realize the importance of not letting the vehicle get to that point just because I am traveling. A remote start every few days while traveling is probably a good idea.
Last edited:
