RaptorSpartan
Full Access Member
Ok... so I have posted some of my frustrations on this topic on the TRR thread so I won't re-hash all that. Now that TRR is settled down and I'll give my very consice feedback on ADD
PROs:
- I honestly believe they are good guys and trying to do the right thing..
- They have well built products that are for the most part designed well
- They are "custom" oriented. They wanted to give me what I wanted.
- They package stuff well for shipment. I was impressed how they put everything together.
- In general when I called them I got a hold of someone and they tried to help me (many times taking a message and someone else calling me back).
CONS:
- I was quoted 5 weeks (venom front/rear/sidesteps, winch, lights, ect, asfir skid plates).... received my stuff 3 months later (1 day before TRR)
- They took a $3000 deposit on all the stuff I ordered..... for something they built 2 months later
- They never contacted me to tell me that they were 2 months behind schedule (I had to keep calling to pester them "should ship out next week...")
- They told me they would powdercoat the skid plates cheap (committed to one price) then called me back right before the stuff was to ship and told me it would be 4x what was quoted and if I still wanted it, it would take an extra week.
- I still haven't seen an invoice....
- I paid $100 extra for "Guaranteed" shipping to make sure I got the stuff on the weekend before TRR but when it still took 7 days to ship (from AZ to TX), they still haven't given me my money back for the guaranteed shipping. (even though I called and asked for it back...)
- The sales guys seemed powerless (and clueless) to what was happening on the production floor.
Again.... these are simply the facts. If I saw something they made I liked I would still order from them if I had time to wait for it. Never again will I order a complete package like I did. You would think that if you spent $6k with a company that they would work harder to make you happy.
PROs:
- I honestly believe they are good guys and trying to do the right thing..
- They have well built products that are for the most part designed well
- They are "custom" oriented. They wanted to give me what I wanted.
- They package stuff well for shipment. I was impressed how they put everything together.
- In general when I called them I got a hold of someone and they tried to help me (many times taking a message and someone else calling me back).
CONS:
- I was quoted 5 weeks (venom front/rear/sidesteps, winch, lights, ect, asfir skid plates).... received my stuff 3 months later (1 day before TRR)
- They took a $3000 deposit on all the stuff I ordered..... for something they built 2 months later
- They never contacted me to tell me that they were 2 months behind schedule (I had to keep calling to pester them "should ship out next week...")
- They told me they would powdercoat the skid plates cheap (committed to one price) then called me back right before the stuff was to ship and told me it would be 4x what was quoted and if I still wanted it, it would take an extra week.
- I still haven't seen an invoice....
- I paid $100 extra for "Guaranteed" shipping to make sure I got the stuff on the weekend before TRR but when it still took 7 days to ship (from AZ to TX), they still haven't given me my money back for the guaranteed shipping. (even though I called and asked for it back...)
- The sales guys seemed powerless (and clueless) to what was happening on the production floor.
Again.... these are simply the facts. If I saw something they made I liked I would still order from them if I had time to wait for it. Never again will I order a complete package like I did. You would think that if you spent $6k with a company that they would work harder to make you happy.
