GEN 2 Carplay issue

[Johnny Quest]

I’ve found a short cable works better then an extended one. Could be a power transfer issue or could just be a coincidence. After I changed to a shorter cable I had no issues.

 

[Woolaroc]

My dealer just replaced my USB port. It lights up now, they said they tested it with no issues. I got the truck back worked fine for a bit and just tried it and it's wouldn't connect again. Still searching for a solution.

 

[Troutrad]

A cable that’s good for charging isn’t always good for Apple CarPlay. Often having to jimmy the cable in my phone to get it to connect. Ford really dropped the ball not making a wireless connection the standard.

 

[Kmorgs]

Having the same issue, sometimes it works, other times it doesn't. I am using apple cable (not the new one that came with the iphone 11 because end of it is not USB) but one from my iphone X. Will try swapping out the cable first.

 

[mgkdds]

Have a 2020 with that same issue. Took it to my salesman and he was dumbfounded. Hopped in his new 2020 F250 and used my same cord (which is an apple cord) and phone and it worked flawlessly. Have an appointment tuesday to fix the issue. Will report back

 

[Woolaroc]

To investigate the issue or did they indicate they know what the issue is?

 

[mgkdds]

He said the tech would look at it and they are going to replace the usb hub

 

[mgkdds]

They reset my sync system and so far its been working. Ill give it a few more days to see if it is truly fixed. I have my doubts but would loved to be proven wrong.
They did not replace my usb hub. Ill touch base next week to see if it totally fixed it due to it working one day and not working the next previously

 

[mgkdds]

It only lasted a day. Did not solve the problem. This is a joke at this point. I’m beginning to think it’s an issue with the raptor and Ford performance start up screen. My phone shows up on usb like it did before car play was even a thing. So I don’t think it’s a usb problem but a software problem.

 

[Flash1034]

Sounds like a bug in Sync version 3.4 found in the 2020s. My Sync version 3.3 In my 2019 works perfect 100% of the time.