Turning Blue
Full Access Member
I bought two Gen 2s, and didn't receive a Ford customer satisfaction survey after either purchase. They may not want to hear what is being said. You did a good job of summing up what we've seen since the 21 order banks opened.I'll take the torque steer. Let's me know it's working. It's more about principle. Steady uping the price from every angle, making you buy options you don't want to get the one you do, then dropping options you paid for and insulting you with a small refund. Now, dropping an option without a word. If you want a low customer satisfaction rating, this is how you do it. Paid almost 15k less for my 2020 2 1/2 years ago for a better equipped truck. Glad I kept it.
I'm considering myself lucky to have my 22, which I was already planning to keep for a long time. Ford is definitely going backwards on customer service and satisfaction.