Transmission Failure

[Sasquatch77]

Give it back, get your money back. You will want what is coming.

 

[smurfslayer]

Give it back, get your money back. You will want what is coming.

dude - seriously. put up already. Original, verifiable source material.

 

[pjones]

Give it back, get your money back. You will want what is coming.

You, knee pads?

 

[smurfslayer]

Yeah, that makes more sense. I'm gonna have to ask for full documentation on all of this work. From what I just read, if they can't fix the problem on 3 tries, this would qualify for Oregon's lemon law. Not that I'm interested in filing a claim or anything. I wonder how that would even work as far as getting a replacement vehicle from Ford for a truck that's basically sold out.

You don’t want this mess unless it really becomes a problem child. I have been down this road, successfully, but it’s never a short process. If you financed, and didn’t finance through Ford Credit, you’re still making payments while you litigate. If you did finance through Ford you have some additional options, but even if you’re not paying, Ford - and the other manufacturers - do not care.

Once you drop the lawsuit on them, everything becomes adversarial. The VIN is flagged so the dealer service department will know what’s going on. Regional reps will scour your vehicle for some excuse to weasel out of the warranty. Test drives to “verify” your problem, which somehow produces computer data showing “abuse” shows up. Of course, it’s tough to pin on you when the abuse occurred while it was actually at the dealer - this actually happened to me. My case was 14 months from start to finish and ended up with a replacement vehicle. It was 5 or 6 months until my lawyer was even contacted. My truck (not a Ford) was out of commission I think a combination of 45 days, however, check the statute before you think you have something. Some of the laws have exceptions if you’re provided a loaner vehicle; if you have to pay for it, then it’s a rental and does not qualify for the exception.

Once i got corp. counsel involved, the manufacturer was entitled to one chance to “make the vehicle right”. This meant shipping the truck to a dealer, where a rep from their team and mine would meet. the manufacturer sent a regional rep who’s job it was apparently was to find a reason to either show abuse, or deny warranty coverage. Eventually, the dealer’s lead mechanic got tired of him interjecting on how many possibilities for abuse there were and told him to shut up and let him work. Corp counsel was visibly infuriated at the regional rep and eventually dismissed him. It was only about 10 days after this I got the settlement offer.

That said, if the dealer is a good one and advocates well for you, nothing would prevent Ford or F/P from, say offering you a full extended warranty or something to sweeten the pot for you. I know of a couple people who got replacement vehicles after a few failed repair attempts.

I understand that once a vehicle is “bought back” or taken back by a manufacturer some (maybe all?) states require that the fact it was re-purchased under a lemon law be disclosed to any subsequent buyer.

I sincerely hope they have a good handle on the problems and resolve it quickly.

 

[K1llD4shN1n3]

Man I was hoping they would put a new trans in for you and trouble shoot the current one themselves - pretty ****** to make you wait while all this time [emoji19]


Sent from my iPhone using Tapatalk

 

[SilverBolt]

Yeah, that makes more sense. I'm gonna have to ask for full documentation on all of this work. From what I just read, if they can't fix the problem on 3 tries, this would qualify for Oregon's lemon law. Not that I'm interested in filing a claim or anything. I wonder how that would even work as far as getting a replacement vehicle from Ford for a truck that's basically sold out.

I believe Oregon's lemon law states it has to be in to the dealer three separate times for the same problem or out of service for 30 consecutive days. We had a Mini that fell under the Oregon lemon law back in 2006. Mini ended up buying it back and offering to fast tract a new one through the order process. I am guessing that Ford would do something similar to get you back into a truck as quickly as possible if it came to that.

 

[u0104940]

California Lemon Law Presumption:

• The manufacturer or its agents have made two or more attempts to repair a warranty problem that results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven;
• The manufacturer or its agents have made four or more attempts to repair the same warranty problem; or
• The vehicle has been out of service for more than 30 days (not necessarily all at the same time) while being repaired for any number of warranty problems; or
• The problems are covered by the warranty, substantially reduce the vehicle’s use, value, or safety to the consumer and are not caused by abuse of the vehicle;


Lemon-Aid for Consumers PDF Version

 

[Crash33]

I bought a brand new 2000 superduty from a dealer here in Florida. 6 days later, with about 700 miles on it, the motor went, windowed the block. they gave me a loaner while they tried to figure out a solution. They came back saying they would get me a brand new motor. I told them no way, it was a brand new truck, I want a brand new truck. I told them I was a fireman and would be at work the next day and that I would sit in my recliner and call everyone who would listen, starting with local news stations. I got a call 3 hours later and they said come pick up your new truck. When I had originally purchased mine, it was one of 3 with sequential serial numbers and identical builds. A company had ordered 10, but only took delivery of 7, leaving the 3 identical trucks on the lot... I got the next one in line. Dealer understood he was in an awkward position and Ford corporate wrote the check to cover the difference between the buyback of the first truck and the cost of the new one. Sometimes you just have to get them to understand your position and to correctly understand theirs.

 

[u0104940]

Update today:

So I spoke with the dealer today, they are still waiting on the Speed Sensor. It is a back ordered item and they have no time frame of when it will come in. On top of that, the local dealer tech does not believe that it is the Speed Sensor but a Module problem instead and even though they have this module in stock, they cannot put it in first because they are now following Ford Engineers instructions.

Obviously this did not sit well with me and my dealer completely understood. We both agreed it was time for me to call Ford Corporate which I already have. I have been assigned a case number and told I should be contacted by someone from Corporate in the next few days.

 

[Lightman]

What a royal bummer. Hang in there man!