Springs and bumpstops

[pirate air]

How it would of gone for me based on typical and similar events,

Me: ummm... Rpg, my shocks are ****** up because you installed them wrong/didn't put the right one... Errr two right ones on....

Rpg: bro, dude sooo sorry! Just ship them back and let us know what we owe you for shipping.... We will get it handled!!!

Me: ummm ok. (Ships shocks) hey rpg I shipped my shocks off and it cost $$$ much...

Rpg: ok bro we will get it handled!

Me: ummm ok.
Me: (waiting)
Me: (waiting some more)
Me: rpg, where's my shocks and shipping money???
Me: (waiting some more) (Ignored)
Me: (waiting again some more) (Ignored)
Me: where the **** are my shocks!!!! And my ******* money!!!

Rpg: bro we sent the shocks to the wrong house!! We've been busy at bro-land hooking our bro-friends up with some serious bro-tastic shit. I'll see if I can find your shocks.... We owe you money?!?!

Me: are you ******* kidding me...
Me: (finally get shocks after three months) (still out shipping money)
Me: (have to get another vendor and admin involved to finally get money back)

Rpg: sorry for the confusion bro and the fact you had to get other vendors and the admin involved to get money back. We will get you hooked up!

Me: ummmm ok. We'll start the hook up.. (Ignored)
Me: (ignored)
Me: (ignored)
Me: **** rpg.

Sadly this kind of shit happened more than once.

 

[Huck]

I can attest to that


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[pirate air]

Glad I'm not the only one.

 

[Huck]

That's why in torn on how to proceed with these shit springs. It already was passed to national without a response from Rpg. National passed it back to Rpg. I know I won't get anywhere with them


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[pirate air]

This is how it went in real life when one of my icon c/o had a problem.

Me: ummm icon, one of my shock hoses came loose during shipping and oil leaked out.

Icon: how much oil? Text pics.

Me: (Sends pictures)

Icon: yeah we need to fix that, we'd send you a new shock but we are out of shocks and don't have enough parts on hand to build one right away. We will send you shipping label. What size shirt you wear?

Me: (receives shipping label one hour later) (sends shock off)
Me: gets box from icon with hat, shirts and stickers two days later

Icon: (few days later) we got your shock and it's already on its way back to you

Me:

Professional, prompt, and responsive

 

[Huck]

Same response when I dealt directly with fox for an issue that Rpg ignored


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[pirate air]

That's why in torn on how to proceed with these shit springs. It already was passed to national without a response from Rpg. National passed it back to Rpg. I know I won't get anywhere with them


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At this point I wouldn't run their shit ass products if they gave them to me. My nationals are going to the dump once I figure out exactly what I want to do. Its money lost and it sucks but what do you do.

 

[Huck]

I think I'm in the same boat. Junkyard for scrap


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[pirate air]

I think I'm in the same boat. Junkyard for scrap


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I got RPG UCA and don't even feel comfortable selling them used considering the pins are breaking and people are crashing into shit. How does someone even sleep at night knowing they sold, and CONTINUE to sell a flawed product that's causing people's tires to fold up. ******* greedy people with **** poor ethics. Someone's going to die or thier ***** going to hit a on coming car and kill them.

The fact that two different vendors tried to offer help in this thread but not a hint from RPG to even try to do some public damage control is saying a lot. They simply don't care about the customers.

 

[Huck]

I'm going to work with one of the vendors for a solution. Going up talk to them this week further


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