Can you post a picture of the washers and how it looks when installed. Curious what these actually do and how they look.
Hi
We put washers between the bottom lid and the main body of the armrest to slant the armrest against it's base. But while it look great on a workbench, it didn't work out in the truck. While the door was closed - no problem, no gap, looking good. But closing the door using the SnapRest door pull revealed that the structure of the SnapRest is weakened and it just feels sloppy, not sturdy and solid - some flex appeared between the base and the main body, because the way they are joined is no longer so tight due to the washers.
So, I'm afraid to say, this flopped.
In any case, we asked our testers (and there were a few) why nobody ever mentioned this as an issue. All of them unanimously said it was not an issue for them, so they didn't think it should be reported back to us. And the truck we ourselves tested this on during R&D had thicker inserts (see pictures on Snaprest.com - the Raptor we used for the photoshoot had a aluminum mesh kind of insert which actually sticks out further inside the car than the silver door trim next to it).
One of our testers even said, when asked about non-reporting of the gap and this is his literal quote
"What do you mean you want to take the gap away. I want that small gap, it makes me feel secure that the leather won't touch my door insert and rub off the paint from the insert especially since I live in Texas and I sweat a lot so SnapRest is going to be affected by sweat at least in my case".
When you rest your elbow on the SnapRest the foam compresses, but it has to go somewhere, so it goes the sides bulging out either side. Depending on where your elbow is on the SnapRest it will either bulge out to the inside, or to the outside. With it bulging to the outside of the car, towards the door, you'd have leather touching the door if there was a much smaller gap between the two. We would hate to have our product damage your door (these door inserts are not easily replaceable, it's a glued-in part of the door!)
Please also take into account that, as mentioned before,
there are several year models and trim levels and some of them apparently have different thickness inserts than others as I mentioned before. Some inserts appear to be thicker than others. We had to design a product that would fit all models and versions (as long as there are power windows), which requires slightly more allowing tolerances between the SnapRest and the door.
We hope that the comfort provided by the SnapRest far outweighs this little visual imperfection (if you insist on calling it that). And let's be honest, it's only visible under direct scrutiny. I'm pretty sure it's not an eyesore once you're driving your truck, finally being able to drive with your left hand (since now you can reach the wheel and hold it firmly resting your elbow on the SnapRest) and using your right hand to enjoy your favorite beverage or the shapely knee or thigh of your driving companion.
I do hope that this explanation does at least a decent job of pointing out why the gap is there, and why we feel it's not the key characteristic of our product.
Here's another customer review we just go today:
"Mike,
The SnapRest arrived just in time for a straight, eight hour drive in my F150. Took a lot of the stress and discomfort out of the ride. My wife even noticed that my disposition was more civil, even in traffic jams. So far, it's performing as promised; looks great too.
Thanks,
Dave"
Hope that this helps and please do not hesitate to contact me in case of further questions. I’m here to help!
Have a great day,
Maciek
