Random issue from 4H to 4L

[RTM]

I just bought a 2013, 43000 mi, same scenario, took it to dealer they ended pulling the transfer case and said the shift cam, shift fork and main gear would have to be replaced. I'm freaking sick, I've drove the truck for less than 1 week. Thank goodness it's covered but still is this what I have to look forward to.
Richard

 

[FordService]

I just bought a 2013, 43000 mi, same scenario, took it to dealer they ended pulling the transfer case and said the shift cam, shift fork and main gear would have to be replaced. I'm freaking sick, I've drove the truck for less than 1 week. Thank goodness it's covered but still is this what I have to look forward to.
Richard

Welcome to the forum, Richard, and congrats on getting a Raptor! Just to clarify, is your truck still at the dealership? Let me know; I'm here to help.

Crystal

 

[RTM]

Yes it's still in the ford dealership. They ordered the parts last Friday said it would be late this week at best. I drove the truck for less than 1 week.

 

[FordService]

Yes it's still in the ford dealership. They ordered the parts last Friday said it would be late this week at best. I drove the truck for less than 1 week.

Thanks for following up, Richard. Let's get this into the hands of your regional customer service manager; they'll work with your dealer to resolve these issues and get you back behind the wheel as soon as possible. Send me a private message (PM) with your full name, best daytime phone number, VIN, current mileage, and servicing dealership; I'll push this up the chain.

Crystal

 

[RTM]

I actually questioned why you (FORD FORUM) would be willing
To help me, my exact words to the administration of the sight where something doesn't smell right! But I have been assured everything is on the up.
First thing, thank you.
I bought my truck (2013 SVT Raptor 4 door white) from Estabrook Ford with 43000 mi, unfortunately the day after I bought it in was up at some property and decided to check out 4x4, right away i could tell something wasn't right, when I shifted into 4 low the truck went into a neutral state, after some changing gears turning 4x4 on and off the truck was still in some type of neutral. Finally after shutting the truck off answer restarting the truck went back into 2 hi, the next day I took it to the dealership, first they thought it was the shift motor on the transfer case and asked me to leave it in 2 hi and bring it back the following week. I did as asked and returned it, after some investigation they said the transfer case would have to be removed ( I asked for the truck back while they got the parts but once again the truck was stuck in a natural state) I had a hunting trip planed for the upcoming weekend and needed a truck but that didn't happen, they where gracious enough to give me a loner car (a Nissan versa) yes they also took my man card!! Needless to say I had to cancel my hunting trip and my truck is still in the shop. The dealer said they had to order the shift fork, cam assembly and one of the gears and that the parts would take 5 days to get them, then a day to reassemble. Needless to say you don't expect to give 45000. For a truck and only drive it less than 1 week, hopefully I will get my truck back this week. I'm not sure how to send a private message with my contact info.
Richard

 

[FordService]

...hopefully I will get my truck back this week. I'm not sure how to send a private message with my contact info.
Richard

Hi Richard,

If you click on the "FordService" at the left of this post, you should see a pop-up menu with the option to send me a private message. Once I have the details I listed above, I'll be able to look into this further. Let me know if you're having any difficulty sending a PM.

Crystal

 

[RedPhive]

Hate dredging up an old post, but it sounds like I have the same issue. Just got back from the Baja 1000 and had a couple of issues, specifically with 4x4 Low.

We had winched out several race cars from a silt bed the first night of the race and I had been in 4x4 Low. I left it in low overnight and the next morning after we packed up camp I went to swap to 2wd and it totally disconnected the drive and I was essentially in neutral regardless of what I tried. The computer gave me a message on the dash to check 4x4, the same message my buddy got in his raptor a few weeks prior when his passenger side wiring harness was melted by the manifold! Eventually I got it to shift to 4x4 high and subsequently into 2wd, but not without a momentary grinding noise followed by a loud clunk. For what it's worth, it was fairly cold that morning.

I attempted to avoid using 2wd the rest of the trip, but while driving the race course backwards from mile 80 toward 800ish (this was day two, so no race cars were on that section), I eventually came to sections that required 4x4 high. For the rest of the afternoon I was able to swap in and out of 4x4 high with no issues.

Later that night we went to rescue multiple other race cars and in the process of pulling 1064's broken chase truck up a steep silt hill I needed 4x4 low. It wouldn't shift on the spot and wanted me to pull forward...an awkward position to do this in when you're on the side of a hill with moon dust everywhere trying to pull a monster-sized chase truck up a hill. Rolled her back a little bit and drove forward, got it into low only after a grinding sound and loud clunk. No further issues shifting between high, low, and 2wd.

Bad solenoid? Something worse? Fairly disappointed with this problem to the point of complaining to Team Toyota when we winched them out about the lack of a Raptor-like Tundra (I sold my Tundra and Land Cruiser to get a Raptor). Apparently Toyota USA cannot convince Toyota Japan to do it, but that's neither here nor there.

Previous owner bought some type of aftermarket warranty ("Mechanical Protection Plan" ?), I have no experience with this type of warranty but fingers crossed the dealer will accept it.

Thoughts, Ideas? Seems to me that starter solenoids that are going bad usually have more issues when it's cold out, could that be my clue? Thanks guys.