Order Dilemna? what should i do

[ray101381]

So i placed an order for a 2013 on 10/2/2012 and got the dora on 10/3/2012, i ordered from a large dealership thinking i'd get the truck sooner, they quoted 8-12 weeks maybe longer, i paid 2500 over invoice. i knew at the time it wasn't a great price but i figured i'd pay the premium to get the truck sooner and hopefully get better service as well. turns out the service has been subpar at best, i've tried contacting my salesperson and manager on 3 separate occasions with the promise they'd get back to me and not once have they done that. i'm now frustrated and found another dealer that doesn't have any orders ahead of me and only wants 800 over invoice. should i pull my order from the big dealer and just order another one through the smaller dealership and start my wait all over again? i'm leaning towards just starting over and doing a big F- you to big stealership. what are your thoughts? is 1700 worth waiting at least another 2 months.

 

[blood]

Yes! Good customer service is everything to me.

 

[mrmojoz]

With how much these trucks cost you shouldn't ever have to feel like the dealership is ignoring you.

 

[Fred]

With how much these trucks cost you shouldn't ever have to feel like the dealership is ignoring you.

x2 tell them to stick or match the other dealer's price...why pay extra to be ignored...

Fred

 

[svt83]

X3, customer service is HUGE!! Not to mention the 1700 is a good chunk of change to put towards some mods!

 

[The Car Stereo Company]

do it. screw that dealership. if they dont want to treat a customer who is willing to give them $50k the right way, then they dont deserve the business

 

[Nick@Apollo-Optics]

As others have said, I'd take my business elsewhere.

 

[cobradoc]

I would pull the plug. My experience is, if it starts off bad it likely won't get better. Basically they said we are charging a premium for sub par service. I paid invoice at a large dealer and they have probably gone out of their way to be of service. That means more to me than price. Being in the service industry I understand how much time and effort it takes to provide a good service but it ALWAYS pays you back one way or another. The wait will suck but frustration sucks worse.

 

[WyoStorm]

I'm with everyone else. I might give the dealer a chance to match but who knows when you might ever get your truck from them. Tough to start over but you'd save $1700 and most likely have a much better dealer to work with down the road.

 

[RaptorScrew]

I wouldn't give the first dealership the chance to match. They've already proven how important your business is to them.

Take it elsewhere and let them "Earn" your business.