RJ is her name and I think it depends on your area who you get to talk too. She is the regional manager in my area. Told her I was ready to just go and get a Dodge Ram and first thing she said as being the customer you have every rite to cancel the order she was very very nice and then went onto that I can give you the 3/45 warranty once you get the truck for no cost because of how long I have been waiting I was like sure. Not bad free oil changes wiper blades brakes tire rotation etc.