Order date-Pull date-build date and arrival date

[BigBOSS]

Just a thought I had. Is it possible that your dealer is intentionally holding your truck up because they told you 4-6 months. Then they could get others delivered that they are making more money on is it? Not sure if that's even possible. It seems unusual that they aren't helping you to try and figure this out.

I hardly ever try and contact my dealership for fear of being a pest cause I don't want them thinking I am annoying and try and **** me on something.

 

[Deleted member 12951]

Just a thought I had. Is it possible that your dealer is intentionally holding your truck up because they told you 4-6 months. Then they could get others delivered that they are making more money on is it? Not sure if that's even possible. It seems unusual that they aren't helping you to try and figure this out.

Not sure if they are making more money, this dealer is known for $50 over invoice deals but at this point, anything is possible.

 

[RAPTORSV]

You'll want to keep it clean when it gets here.

http://www.fordraptorforum.com/f36/official-adams-group-guy-thread-31899/

 

[Deleted member 12951]

No better news today but I wasn't expecting it. Called the case manager again, left voicemail once again. Called Ford Customer Care, tried to transfer me to the manager, got voicemail. Said there was nothing he could do. I asked for the case to be reassigned, said he couldn't do that, that there is no one else. I asked to speak with his manager, said he couldn't direct me there. I filed a complaint with the guy on the phone. Then filed a complaint online with Corporate Public Affairs that a customers needs to have the ability to request escalation. Called back Customer Care to get the manager's last name so I could report him. Agent tells me that she can escalate my case to the Customer Operation Manager who is the case manager's boss. Wow, wish the first guy did that. Hopefully I can stir up some shit and finally get some answers as really that is all I ever wanted. I am starting to look at what is available in Rudy Red online on dealers lots and now preparing myself to most likely pay MSRP. If only I knew what I know now, 15 weeks ago.

 

[SHAI HULUD]

RDFTS,

Very sorry for all you are going through. Every day I look to this thread hoping for good news regarding your truck. I hope you can find an identical truck somewhere else for a reasonable price. At the very least I think your dealership owes your deposit back. Ford needs to compensate you the difference between the price of a new truck you might buy off the lot and what you were originally quoted. With some searching you may be able to find a dealership sympathetic to your plight willing to match prices with a comparable truck on the lot. Again, sorry about your nightmare. Good luck!

 

[Deleted member 12951]

RDFTS,

Very sorry for all you are going through. Every day I look to this thread hoping for good news regarding your truck. I hope you can find an identical truck somewhere else for a reasonable price. At the very least I think your dealership owes your deposit back. Ford needs to compensate you the difference between the price of a new truck you might buy off the lot and what you were originally quoted. With some searching you may be able to find a dealership sympathetic to your plight willing to match prices with a comparable truck on the lot. Again, sorry about your nightmare. Good luck!

Has yours shipped/arrived to Livernois yet?

 

[locktech]

No better news today but I wasn't expecting it. Called the case manager again, left voicemail once again. Called Ford Customer Care, tried to transfer me to the manager, got voicemail. Said there was nothing he could do. I asked for the case to be reassigned, said he couldn't do that, that there is no one else. I asked to speak with his manager, said he couldn't direct me there. I filed a complaint with the guy on the phone. Then filed a complaint online with Corporate Public Affairs that a customers needs to have the ability to request escalation. Called back Customer Care to get the manager's last name so I could report him. Agent tells me that she can escalate my case to the Customer Operation Manager who is the case manager's boss. Wow, wish the first guy did that. Hopefully I can stir up some shit and finally get some answers as really that is all I ever wanted. I am starting to look at what is available in Rudy Red online on dealers lots and now preparing myself to most likely pay MSRP. If only I knew what I know now, 15 weeks ago.

I still have hope for you. I know it's frustrating not knowing but It hasn't even been a month since the build. Hang in there for another couple of weeks. I'm betting it shows up. (somewhere)

 

[SHAI HULUD]

Has yours shipped/arrived to Livernois yet?

No. Dealer tells me that Ford claims the truck has been built but cannot produce a window sticker or invoice. SVT and Blood confirm a build date of 3/11. I think I will trust Blood and SVT and try to have patience. After 3/11 who knows?

 

[JUNKY]

No better news today but I wasn't expecting it. Called the case manager again, left voicemail once again. Called Ford Customer Care, tried to transfer me to the manager, got voicemail. Said there was nothing he could do. I asked for the case to be reassigned, said he couldn't do that, that there is no one else. I asked to speak with his manager, said he couldn't direct me there. I filed a complaint with the guy on the phone. Then filed a complaint online with Corporate Public Affairs that a customers needs to have the ability to request escalation. Called back Customer Care to get the manager's last name so I could report him. Agent tells me that she can escalate my case to the Customer Operation Manager who is the case manager's boss. Wow, wish the first guy did that. Hopefully I can stir up some shit and finally get some answers as really that is all I ever wanted. I am starting to look at what is available in Rudy Red online on dealers lots and now preparing myself to most likely pay MSRP. If only I knew what I know now, 15 weeks ago.

I hear you on the "If I only knew now what I knew 15 weeks ago". I would of definitely bought off a lot. Im still thinking about finding a roush on a lot and just going that way. Giving myself a little extra for waiting. lol

---------- Post added at 02:49 PM ---------- Previous post was at 02:44 PM ----------

No. Dealer tells me that Ford claims the truck has been built but cannot produce a window sticker or invoice. SVT and Blood confirm a build date of 3/11. I think I will trust Blood and SVT and try to have patience. After 3/11 who knows?

Only thing that sucks about that is you will probably still have a 4+ week wait after the 3/11 build date and speaking from personal experience, the wait after your truck is built til it arrives to dealer seems 10x as slow as the wait for your truck to be built. Mine was built 2/6 and each week since has seemed like months. even though I know where its at, Im still going crazy waiting.

 

[SHAI HULUD]

Yeah, I'm just hoping that my decision to drop ship the truck to Bill Brown Ford and then to Livernois (both just down the road from the Dearborn manufacturing plant) will prove fortuitous. The destination dealership claims that due to their proximity they have seen vehicles delivered directly from Ford in as little as 2 days. Hopefully, that will allow me to bypass the holding lots and railway log-jams!