Oil Pump Failure at 2370 miles on New 2018 Raptor

[John Bowman]

4 weeks ago I bought my wife a new Raptor to go off road at the beach and camping. We had a great time and the truck did great on the ruff terrain. On the way home after 5 hours of interstate driving we pulled up to a red light and the truck shut off to conserve fuel. When it restarted the low oil pressure light came on. I pulled to the side and checked the vehicle and found no issues. There was an Advance Auto 300 yards away, so I decided to drive the truck to that location to get a second opinion. Vehicle shut down as I pulled in the parking lot. It took a couple of hours to negotiate the tow home as I still had over an hour and a half to drive. Ford Roadside Assistance was going to take it to a local dealership and leave my family stranded. Just found out yesterday the engine locked up. I know it is the oil pump issue I have read about from other owners. I am just hoping Ford stands behind this truck and does the right thing. So, far it is making me extremely nervous. There were no assurances that they would be fixing the issue.

 

[EricM]

As long as it's all been kept stock and you weren't abusing it, you will get a new engine, no doubt about it. That's why they have a warranty. Man made stuff fails sometimes.

 

[John Bowman]

As long as it's all been kept stock and you weren't abusing it, you will get a new engine, no doubt about it. That's why they have a warranty. Man made stuff fails sometimes.

Update on my Raptor:

Very very disappointed in Ford Motor Company and how they are handling this situation. It was a oil pump failure and it was Ford's fault. Ford is rebuilding the motor at the local dealership. This is unacceptable. You pay 80,000 dollars for what is suppose to be the best truck ever made and the engine fails before the first oil change and Ford's response after leaving my family stranded for hours is to rebuild the motor. You would have expected them to send a short block.....We deserve a new long block or a new truck. FYI I am not the only buyer of a new Raptor to have had this problem. Ford has a serious issue with the 3.5L V6 and the oil pumps.

 

[Robtor310]

Somethings up... I have a hard time believing dealer is rebuilding a seized motor from an oil pump failure. If it locked up hard then none of it is worth fixing. Its cheaper to R&R the long or short block.

 

[FORZDA 1]

I agree, somethings misunderstood. The dealer is likely doing either a short block swap which still involves diassembly of the old engine to recover the head, hardware, and related sesnors. If a long block then it should come complete with head, but will still require swapover of the covers, sensors, accessories, etc. I've never even heard of a dealer actually rebuilding an existing engine as in full disassembly and outside machine work.

However, you should call/email Ford and express your position that you will not accept anything other than a full factory built crate engine complete oil pan to valve covers, OR a significant reimbursement for the loss of value in the truck with a locally rebuilt engine. Be ready to have an attorney available to represent you.

 

[smurfslayer]

However, you should call/email Ford and express your position that you will not accept anything other than a full factory built crate engine complete oil pan to valve covers, OR a significant reimbursement for the loss of value in the truck with a locally rebuilt engine. Be ready to have an attorney available to represent you.

The law requires that the manufacturer repair or replace failed components at their discretion. Now, can Ford get away with an oil pump only replacement? Legally, yes. However, that would be asking for trouble miles down the road because almost every lubricated part will need to be inspected. it would be a total crap shoot if some other component wouldn’t fail earlier than normal.

We deserve a new long block or a new truck. FYI I am not the only buyer of a new Raptor to have had this problem. Ford has a serious issue with the 3.5L V6 and the oil pumps.

I’ve been through a successful lemon law suit. “Deserve” is not something dealers, manufacturers or the law recognizes. You might be able to make a successful case for either a - a full component inspection in the engine, or a short block, but be prepared for a long wait.

It’s unfortunate you had this issue, and I genuinely hope you’re back on the road and the issue is completely resolved to your satisfaction quickly. That said, you may not be the only person having an oil pump issue, but it’s not an epidemic either.

 

[pastorwug]

YIPES, we had a lemon law buy-back with a VW Toaureg years back - it wasn't pretty and it required a TON of patience. We were eventually compensated but only after sitting with the dealership owners and pleading our case.
I do also hope you get this resolved quickly as we are right on the verge of buying our new 2018 SCREW.

 

[raisins]

i bought my 2017 exactly 1 month ago with 7100 miles. A day after I took it home, started to notice rattle on startup. I put about 800 miles on it and knew something wasn't right. I made an appointment to drop off the truck to a local dealer and right before doing so, I noticed while stopping at a couple lights, the truck had a couple seconds of rough idle and then went back to normal. It's been 2 weeks that the truck was at the dealer and they stated a new motor is going in since they can't figure out what is going on. They also noted that another Gen 2 Raptor was in for similar issues which is getting a new block as well. I don't know what's going on, but I am pretty annoyed that a vehicle at this price needs a new motor this early. Oh well, at least it's getting fixed! I'll update if Ford gives me any more info.

 

[smurfslayer]

While that does suck, what doesn’t suck is they’re both willing to admit they can’t figure the problem out and advocate to Ford for replacing the thing without divine intervention. This just goes to prove to folks with major issues that with a dealer service manager advocating for a customer, you shouldn’t need a cr@p ton of customer time and effort to compel a total repair.

 

[raisins]

While that does suck, what doesn’t suck is they’re both willing to admit they can’t figure the problem out and advocate to Ford for replacing the thing without divine intervention. This just goes to prove to folks with major issues that with a dealer service manager advocating for a customer, you shouldn’t need a cr@p ton of customer time and effort to compel a total repair.

Agreed. I'm thankful the dealer I gave the truck to has an awesome reputation. There was no negotiating, no back and forth, just a 'hey, we ordered an engine for your truck. We're sorry, but it's going to take a couple weeks.' I'm fine with that since I didn't need to prove my point, which I figured would be the biggest hurdle