My Ford Touch Sync Update Gen2-V3.7

[medic001918]

Hey everyone -

I'm looking into your splash screen concern.

For those of you who have experienced this, please DM your VIN as I need it to further investigate.

Thanks in advance!

Jaclyn

Please keep us updated. I'd like to do the update, but I most likely won't do it at the expense of losing the Raptor startup.

And thanks for checking on it!

Shane

 

[okieff218]

This is exactly what they told me. I called back again and finally talked to someone that said it has been reported once back in October. She was very nice and actually talked to the tech and called me back. She said that it could be fixed by the dealer.

Did she say what the dealer had to do to fix it? I've called two dealerships now and they've both acted like they had no idea what I was talking about let alone what to do about it. Seems to me like SYNC needs to put out another update geared specifically towards the raptor.

 

[Deleted member 12951]

How is a dealer going to fix this? This is a Ford issue from their technology department. THEY being FORD needs to fix it, nothing a dealer can do other than contact Ford to show them the issue

 

[mridahodan]

Did she say what the dealer had to do to fix it? I've called two dealerships now and they've both acted like they had no idea what I was talking about let alone what to do about it. Seems to me like SYNC needs to put out another update geared specifically towards the raptor.

I got the same response from the dealer. The lady from sync support didn't really give me any details. She just said that the update "removed an application" that did the animation and that the dealer can re-install the application.

I found this reference in another forum.

Available Applications - Automatic Selection (Customization Available to Dealers Only)

....

Part Number EA5T-14F496-MA
Description Custom Animation application (FOR FORD F-150 RAPTOR VEHICLES ONLY).​

So maybe there is something that only the dealers can download and install.

 

[medic001918]

I got the same response from the dealer. The lady from sync support didn't really give me any details. She just said that the update "removed an application" that did the animation and that the dealer can re-install the application.

I found this reference in another forum.

Available Applications - Automatic Selection (Customization Available to Dealers Only)

....

Part Number EA5T-14F496-MA
Description Custom Animation application (FOR FORD F-150 RAPTOR VEHICLES ONLY).​

So maybe there is something that only the dealers can download and install.

I wonder how much the dealer is going to charge for them putting back what shouldn't have been removed in the first place?

Shane

 

[okieff218]

I got the same response from the dealer. The lady from sync support didn't really give me any details. She just said that the update "removed an application" that did the animation and that the dealer can re-install the application.

I found this reference in another forum.

Available Applications - Automatic Selection (Customization Available to Dealers Only)

....

Part Number EA5T-14F496-MA
Description Custom Animation application (FOR FORD F-150 RAPTOR VEHICLES ONLY).​

So maybe there is something that only the dealers can download and install.

I found that too and it says, "Customization Available to Dealers Only" so either the dealers I've talked to don't know what they're doing or they just don't want to mess with it.

---------- Post added at 09:39 AM ---------- Previous post was at 09:37 AM ----------

It's here where I found it:

NEW SOFTWARE UPDATE: Microsoft Sync Gen2 - Version 3.7 (2014/2015) - EA5T-14D544-AC

 

[CGERM]

Hey everyone -



I'm looking into your splash screen concern.



For those of you who have experienced this, please DM your VIN as I need it to further investigate.



Thanks in advance!



Jaclyn

Sent! Hope we can get it back!!!


Sent from my iPhone using Tapatalk

 

[Bussy]

@FordService

 

[SilentShooter]

@Bussy there is another thread on this and the Ford reps on the board replied that they are looking into it. If you have done the upgrade and have an issue they asked you send a pm with your info and Vin.

---------- Post added at 12:05 PM ---------- Previous post was at 12:04 PM ----------

This is the thread My Ford Touch Sync Update Gen2-V3.7 - Page 6 - FORD RAPTOR FORUM - Ford SVT Raptor Forums - Ford Raptor

 

[Bussy]

@Bussy there is another thread on this and the Ford reps on the board replied that they are looking into it. If you have done the upgrade and have an issue they asked you send a pm with your info and Vin.

---------- Post added at 12:05 PM ---------- Previous post was at 12:04 PM ----------

This is the thread My Ford Touch Sync Update Gen2-V3.7 - Page 6 - FORD RAPTOR FORUM - Ford SVT Raptor Forums - Ford Raptor

Thanks! I won't download until they fix it then!