HeloA&P
Member
- Joined
- Apr 13, 2014
- Posts
- 16
- Reaction score
- 8
So I bought a 14 Raptor off the lot at HALL FORD Elizabeth City. After owning for little over 2 weeks, and being away for travel for almost a week of that time. I Noticed a chip in the fiberglass on the front left fender at the door seam. I have not had my truck anywhere this could have happened i.e. off road, mudding, or any other place to cause the damage. It could not have been cause by a "door ding". There is NO impact or tooling damage in the area, and there is no way road debris could have caused this without leaving some kind of mark in the surrounding area.
The first weekend that was nice I detailed the Raptor. I noticed the chip and the paint cracking around the adjacent areas and called the dealership immediately. The sent pictures to FORD and told me to wait a couple days and they will have an answer. They assured me it would be "Taken Care of". The Service Employee even agreed this is not a typical issue.
Ford Denied the claim under the clause stating that i did not notice it in the first 7 days of ownership so it is my problem.....
My problem with that statement is. This defect was created at the factory and painted over. It took a few hundred miles for it to show up and for the chip to come loose from the fender. It is 100% obvious this is what happened, but since it wasn't noticed until after 2 weeks of ownership I have to live with a truck that is less that new and already devaluated due to the damage. I own a 2013 Lincoln MKT, a 2014 RAPTOR, and traded a 2013 FX4 for the RAPTOR. I have spent over 150k with FORD MOTOR COMPANY in the last YEAR... i.e. 12 months.... and this is how they treat a LOYAL customer. I never thought I would see the day FORD didn't stand behind their products and correct an obvious flaw.
I am attaching pictures. In these Photos you can see there is no impact damage other that the chipping area that is spreading "up". The 2 marks to the left of the chip are not scratches. They are cracking paint under the clear. You cannot pick them up with a fingernail. Same goes for the mark underneath it.
I have to explain my expertise in my opinion. I work for NASA as a Quality Inspector. My area of focus is Aircraft Maintenance, and Research Equipment Installation. Basically we fly projects on our planes that end up in space as satellites. I know composite work. I know how to identify flaws in composite work. I have been in this profession for many years. This is 100% a defect in the glass work done, that was painted over. It took a few hundred miles of NORMAL road use for the paint to start cracking and showing the defects below. THIS IS TYPICAL OF FAULTY COMPOSITE WORK. Anyone who works on surfboards, fiber glass, carbon fiber will tell you the same thing... The fact that FORD is basically telling me. Hey you didn't see it in 7 days so live with it is asinine.
Enjoy the pics, and I hope you all have better luck with your new Raptors.
RIDICULOUS!!!!!!!!!!!!!!
The first weekend that was nice I detailed the Raptor. I noticed the chip and the paint cracking around the adjacent areas and called the dealership immediately. The sent pictures to FORD and told me to wait a couple days and they will have an answer. They assured me it would be "Taken Care of". The Service Employee even agreed this is not a typical issue.
Ford Denied the claim under the clause stating that i did not notice it in the first 7 days of ownership so it is my problem.....
My problem with that statement is. This defect was created at the factory and painted over. It took a few hundred miles for it to show up and for the chip to come loose from the fender. It is 100% obvious this is what happened, but since it wasn't noticed until after 2 weeks of ownership I have to live with a truck that is less that new and already devaluated due to the damage. I own a 2013 Lincoln MKT, a 2014 RAPTOR, and traded a 2013 FX4 for the RAPTOR. I have spent over 150k with FORD MOTOR COMPANY in the last YEAR... i.e. 12 months.... and this is how they treat a LOYAL customer. I never thought I would see the day FORD didn't stand behind their products and correct an obvious flaw.
I am attaching pictures. In these Photos you can see there is no impact damage other that the chipping area that is spreading "up". The 2 marks to the left of the chip are not scratches. They are cracking paint under the clear. You cannot pick them up with a fingernail. Same goes for the mark underneath it.
I have to explain my expertise in my opinion. I work for NASA as a Quality Inspector. My area of focus is Aircraft Maintenance, and Research Equipment Installation. Basically we fly projects on our planes that end up in space as satellites. I know composite work. I know how to identify flaws in composite work. I have been in this profession for many years. This is 100% a defect in the glass work done, that was painted over. It took a few hundred miles of NORMAL road use for the paint to start cracking and showing the defects below. THIS IS TYPICAL OF FAULTY COMPOSITE WORK. Anyone who works on surfboards, fiber glass, carbon fiber will tell you the same thing... The fact that FORD is basically telling me. Hey you didn't see it in 7 days so live with it is asinine.
Enjoy the pics, and I hope you all have better luck with your new Raptors.
RIDICULOUS!!!!!!!!!!!!!!
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-Lou
