Ford ******** me on my 14 raptor

[Fred]

Ford Denied the claim under the clause stating that i did not notice it in the first 7 days of ownership so it is my problem.....

So, if there is a dent, ding, or something lets say under the truck and you don't find it until let us say until you change the oil Ford/dealer will not cover it? The fact that you found it with in a couple hundred miles should be good enough for Ford Motor and Hall...

I am in the camp that these trucks have imperfections in the paint and chips here and there from transport or the mouth breathers at the dealership...but this looks like something got pinched when the door shut...It also appears that someone tried to paint over it and 'hide' the damage and pass it off....

I would at least see if the dealer will take care of it or split the cost with you. If Hall has a body shop all the better

or-
http://www.texasmotorworx.com/boatec-fiberglass-fenders.html


I am guessing this is something that happened either in transport or directly at the dealer...

 

[HAP]

HeloA&P,

i live in E. City and stopped to look at that same truck parked out front in the grass as I was recommending it to a friend of mine. I looked it over pretty good and only noticed the excessive amount of surface rust on the drivetraine components. It almost looks like soemone had a water hose drapped over the door opening and it closed.
Let me know if there is anything I can help you with.

Good luck,
HAP

 

[Hazzard]

Even if Ford denied the claim the dealership should step up and take care of this. You need to make it clear to the dealership OWNER that all future purchases from your friends, family, employees and yourself hinge on them taking care of this. Some dealerships won't care and if that's the case they would never see me or my coin again. My current dealership has my business for this reason and understands exactly what my expectations of them are and how much business I (family, friends, business) bring to the table every year.

 

[HeloA&P]

HeloA&P,

i live in E. City and stopped to look at that same truck parked out front in the grass as I was recommending it to a friend of mine. I looked it over pretty good and only noticed the excessive amount of surface rust on the drivetraine components. It almost looks like soemone had a water hose drapped over the door opening and it closed.
Let me know if there is anything I can help you with.

Good luck,
HAP

The surface corrosion is a whole other can of worms.... I couldn't believe it when I saw it. The same day I detailed it, I spent approx 6 hours underneath it treating all the corrosion, and hand paining the wheel wells, all drive train (except drive shaft), frame, bottom skid plate, front dif skid plate, and all other corroded parts, with DuPont role on bed liner. looks great now but it was ALOT of work.

 

[FordService]

Didn't know there is one. I contacted the FORD customer service call center, and their response is they cannot change it and the decision is final. "Contact your purchasing dealer, and see if they will pay to fix it."

I got your PM and responded, HeloA&P; I'll be happy to look into this for you.

Crystal

 

[HeloA&P]

I got your PM and responded, HeloA&P; I'll be happy to look into this for you.

Crystal

Thank you, Hopefully you can convey the issue to the people that can remedy the situation. The North Easter customer service manager was no help at all.

---------- Post added at 03:11 PM ---------- Previous post was at 03:06 PM ----------

Ford Denied the claim under the clause stating that i did not notice it in the first 7 days of ownership so it is my problem.....


Boatec Fiberglass Fenders

If nothing positive comes from this then I will be getting the BOATEC fenders. Just want to get the exhaust, and intake done first.

 

[JB 2014 Raptor SCrew]

I purchased my truck on a raining evening after work. I looked the truck over for dents and dings. Apparently you didn't read where I said this was painted over at the factory.... I don't know a single person that can see damage that is painted over until it becomes evident. Maybe an x-ray scanner... Right???

This looks like a factory defect or it happened at the dealer (like BAJA said- kid prepping it could have closed door on power cord while running vacuum )

Albeit gel coat and not paint, but I've witnessed cracking nearly identical to that in a previous boat I owned after slamming a fiberglass floor hatch on a shore power cord.

Maybe the guy at the dealer who does new vehicle prep did it.

Either way, that sucks and good luck.

Possibly

They Have pretty much said contact you insurance company.

Even if Ford denied the claim the dealership should step up and take care of this. You need to make it clear to the dealership OWNER that all future purchases from your friends, family, employees and yourself hinge on them taking care of this. Some dealerships won't care and if that's the case they would never see me or my coin again. My current dealership has my business for this reason and understands exactly what my expectations of them are and how much business I (family, friends, business) bring to the table every year.

Might want to talk to a lawyer too

 

[Labraptor]

Even if Ford denied it initially I agree with others, push hard on the dealer. Mine is a year old and the dealer has it right now redoing the factory spray in bedliner. A small amount of rust developed. Funny part was Ford told the dealer it was not rust based on pictures. However they are still paying to fix it. Dealer was going to fix it on their own dime otherwise.

 

[HeloA&P]

Exact voice mail left for me by ford customer service on April 10th. 5 days after taking it to the shop.


"Hi Mr. Hammitt, This is Cynthia with Ford Motor Company, I'm a customer service manager for the Northeast Region. Your case was escalated to me when you contacted our Customer Care Center regarding your 2014 F-150, and some damage that um, (Paused cleared throat) excuse me, damage you noticed on your vehicle. I do need to let you know, Mr. Hammitt, that this is not something we can assist with. You did take ownership of the vehicle, umm, without seeing that, umm, if there is damage it is something that you need to contact your insurance company about. Umm, We cannot help, and we cannot overturn decisions made by our digital imaging team who denied the repair, ummm, so that's not what we do here at the Customer Care Center. Okay, I'm sorry about that, please contact your insurance company, ummm, so you can get this taken care of and I'm sorry that we're not able to make this under warranty. We can't do that, we can't just make things be covered under warranty, ummm. Thank you Mr. Hammitt, bye bye."

That is exact transcript. Thanks to google voice. This was left for me without her ever speaking to me. I called customer care immediately after the dealership informed me the claim was denied, a lady took my information and told me she would call back. She never did, and the next day i get this voice mail after work. i can email the original to anyone who would like to hear how terrible this woman sounded on the phone.

---------- Post added at 04:22 PM ---------- Previous post was at 04:10 PM ----------

Just got this email today..... APPARENTLY FORD doesn't care.... I love this truck, but it is the last penny they get from me. All service and future purchases will go somewhere else. Over it.



Hello Ryan,

My name is Al, I am from Ford`s Customer Relationship Center (CRC). I have reviewed your email regarding the panel concern on your 2014 Ford F-150 Raptor. I apologize for any inconvenience this has caused.

First, I would like to thank you for purchasing a new Ford truck and for being a loyal customer of Ford Motor Company.

Our records indicate that you spoke with Customer Service Manager last 4/10/2014, and you were advised that we cannot overturn the decision made by Digital Imaging. I apologize, but upon review of your request, I cannot provide you with an alternate response.

Thank you for contacting Ford Motor Company.

Sincerely,

Al
Customer Relationship Center
Ford Motor Company

 

[Deleted member 12951]

Thank you, Hopefully you can convey the issue to the people that can remedy the situation. The North Easter customer service manager was no help at all.

---------- Post added at 03:11 PM ---------- Previous post was at 03:06 PM ----------







If nothing positive comes from this then I will be getting the BOATEC fenders. Just want to get the exhaust, and intake done first.

I wouldn't go boatec. There has been quality issues from what I understand. Go fiberwerx instead.

---------- Post added at 08:58 PM ---------- Previous post was at 08:49 PM ----------

Exact voice mail left for me by ford customer service on April 10th. 5 days after taking it to the shop.





"Hi Mr. Hammitt, This is Cynthia with Ford Motor Company, I'm a customer service manager for the Northeast Region. Your case was escalated to me when you contacted our Customer Care Center regarding your 2014 F-150, and some damage that um, (Paused cleared throat) excuse me, damage you noticed on your vehicle. I do need to let you know, Mr. Hammitt, that this is not something we can assist with. You did take ownership of the vehicle, umm, without seeing that, umm, if there is damage it is something that you need to contact your insurance company about. Umm, We cannot help, and we cannot overturn decisions made by our digital imaging team who denied the repair, ummm, so that's not what we do here at the Customer Care Center. Okay, I'm sorry about that, please contact your insurance company, ummm, so you can get this taken care of and I'm sorry that we're not able to make this under warranty. We can't do that, we can't just make things be covered under warranty, ummm. Thank you Mr. Hammitt, bye bye."



That is exact transcript. Thanks to google voice. This was left for me without her ever speaking to me. I called customer care immediately after the dealership informed me the claim was denied, a lady took my information and told me she would call back. She never did, and the next day i get this voice mail after work. i can email the original to anyone who would like to hear how terrible this woman sounded on the phone.

---------- Post added at 04:22 PM ---------- Previous post was at 04:10 PM ----------

Just got this email today..... APPARENTLY FORD doesn't care.... I love this truck, but it is the last penny they get from me. All service and future purchases will go somewhere else. Over it.



Hello Ryan,

My name is Al, I am from Ford`s Customer Relationship Center (CRC). I have reviewed your email regarding the panel concern on your 2014 Ford F-150 Raptor. I apologize for any inconvenience this has caused.

First, I would like to thank you for purchasing a new Ford truck and for being a loyal customer of Ford Motor Company.

Our records indicate that you spoke with Customer Service Manager last 4/10/2014, and you were advised that we cannot overturn the decision made by Digital Imaging. I apologize, but upon review of your request, I cannot provide you with an alternate response.

Thank you for contacting Ford Motor Company.

Sincerely,

Al
Customer Relationship Center
Ford Motor Company

For the record. Ford customer service is located in Florida and they are not even Ford employees but contract labor. None of them ever give a shit and are absolutely worthless to talk to. I would request to talk the owner of the dealership or higher. I agree with you, I would never give Ford another dime how they are treating you. I would take it as far and as long as I could, just out of principle, haste and to be a royal pain in the ass.