Firestone jacked my Raptor

[PTobias]

So I've been buying the Firestone lifetime alignment program for pretty much all of my cars for several years, and took my 2018 Raptor in today for tire rotate/balance alignment tweak and state inspection.

first thing odd was that it took all day - ominous music plays

get it back and they could not get it aligned, and told me I need camber and caster kits. Problem is the steering wheel is pointed two lanes left now just to go straight. They tried to tell me it's because my lift kit exceeds factory recommendations.

can someone guide me on the proper caster/camber kits to get so that I can take it to anywhere but firestone

mine is a 2018 super crew no modifications.

Thanks in advance for the guidance

Phil

 

[pastorwug]

You probably can't get a refund, but drive as fast (in a straight line if possible) to a Alignment shop that has mechanics better than your typical High School Dropout.
I've NEVER trusted a Firestone shop, not even with my lawnmower.

 

[wazatataza]

I’m guessing these are the ones they are referring to.

Amazon.com

But it makes it easier to align, not that’s it’s absolutely necessary. Also hold in your alignment even after rough off roading.

 

[smurfslayer]

So I've been buying the Firestone lifetime alignment program for pretty much all of my cars for several years, and took my 2018 Raptor in today for tire rotate/balance alignment tweak and state inspection.

first thing odd was that it took all day - ominous music plays

get it back and they could not get it aligned, and told me I need camber and caster kits. Problem is the steering wheel is pointed two lanes left now just to go straight. They tried to tell me it's because my lift kit exceeds factory recommendations.

can someone guide me on the proper caster/camber kits to get so that I can take it to anywhere but firestone

mine is a 2018 super crew no modifications.

@pastorwug has both eloquently and succinctly captured the consensus and guided you correctly.

RUN, do not walk to the nearest exit.

If you’re rocking an unmodified suspension, you don’t want them working on your truck ever.

 

[GCATX]

So I've been buying the Firestone lifetime alignment program for pretty much all of my cars for several years, and took my 2018 Raptor in today for tire rotate/balance alignment tweak and state inspection.

first thing odd was that it took all day - ominous music plays

get it back and they could not get it aligned, and told me I need camber and caster kits. Problem is the steering wheel is pointed two lanes left now just to go straight. They tried to tell me it's because my lift kit exceeds factory recommendations.

can someone guide me on the proper caster/camber kits to get so that I can take it to anywhere but firestone

mine is a 2018 super crew no modifications.

Thanks in advance for the guidance

Phil

Post up the before/after alignment printout. There's no reason they couldn't at least get it back to what it was before.

 

[Frank N]

Post up the before/after alignment printout. There's no reason they couldn't at least get it back to what it was before.

Yes there is, they're incompetent.

 

[Frank N]

Find a trusted off-road shop or take it to a good Ford dealer, if it's stock it should not be an issue to align it.

 

[MDJAK]

Maybe it’s me, but I wouldn’t trust Firestone or any of those commercial places ever. I wouldn’t let them work on my matchbox or Hot Wheels.

 

[CleverGirl_]

I’ve had good luck with my local Firestone
But its all a crapshoot really

 

[GordoJay]

I’ve had good luck with my local Firestone
But its all a crapshoot really

Yup. The local store robbed a friend of mine forty years ago. Just stole him blind. I've never considered going to one since then.