Did I just get worked over on my extended warranty?

[Winchester30]

I have a question. I am not trusting them but I was just told by the dealer I bought my gen 2 when I went to get my prorated refund back from the warranty I purchased on my gen 2. he said that flood ford is a dealership and in order to have the warranty activated the dealership that sells the product has to inspect the vehicle prior to ford validating the warranty. is there any truth to that. if thats the case id have to drive from michigan to New Jersey where flood ford is to actually make that warranty valid...

I call BS by this guy but does anyone have any knowledge of this.

Not true. Most of these people don’t even know where Flood Ford is.

 

[RamseyF]

That sounds pretty nasty, if you wanted to refund the remainder of your warranty i believe you would call flood ford, they would cancel it and send you a check in the mail 4-6 weeks later.

Right now I am cancelling my ESP mentioned above and getting it through flood ford with the maintainence plan because I like not having to worry about any of it for 5 years (how long i plan to keep the truck). Cancelling with the dealer i bought the expensive ESP from required me to send an odometer statement with proof and fill out some forms. They said ill get the refund by check in 4-6 weeks. I'd assume it would work the same way for you but im not sure. I would call flood ford and ask.

exactly what I was told. but they are processing it no problem just waiting to get all my prorations back from the maintenance, gap, tire and ESP back. I wasn't buying the new stuff from this dealer, its just where I got my 2018' from not the new 21'. didnt seem like he was lying since he had nothing to gain. But he was adamant that because flood ford is a dealer they have to activate the policy at the dealer. again seems fishy to me. its just new to me cus I assumed flood was the same as ford protect and. they definitely are the best price.

 

[Old-Raptor-guy]

I am going to say this and it might fly like a lead balloon.

The warranty companies are not in business to loose money.

It is a numbers game, exactly the same as a casino. Play the odds and don't buy a warranty period.

This will require some money management skills and being prepared to pay for some repairs. But seriously if warranties were so good for the consumer they would all be out of business.

With that if you just have to have one for piece of mind DEFINITELY get the Ford ESP plan.

 

[PandaBoi]

I am going to say this and it might fly like a lead balloon.

The warranty companies are not in business to loose money.

It is a numbers game, exactly the same as a casino. Play the odds and don't buy a warranty period.

This will require some money management skills and being prepared to pay for some repairs. But seriously if warranties were so good for the consumer they would all be out of business.

With that if you just have to have one for piece of mind DEFINITELY get the Ford ESP plan.

That's a fair point, my only comment to that is its a lottery both ways. Maybe you get the unlucky truck that has a massive problem the day after the warranty expires. My only reasoning for getting warranties recently is because of the copious amount of electronics put in the thing. I would hope that the vast majority of Ford trucks never have problems until they grow grey hairs, however, this is a covid truck, and I am already getting parts replaced after owning it less than a week. (still love it though!)

Take Apple Computer as an example, I'm a programmer and use the things every day and I do love using them for work but by god has their quality shot down (with the exception of the recent M1 macs). Same goes for the iPhones, they last about 3-4 years and then eventually die out and need repairs, then when you go in for a repair, rather than fixing the small portion on the logic board that is the problem they say they have to throw away the whole logic board and replace it costing 10x the amount it should.

Now im sure that the covid flaws will present themselves in the next 3 years/36,000 miles however for a couple extra bucks, i could insure it till i sell it and get a new one and not have to worry about it. Would the repairs cost more than the $1,200, maybe not but maybe they will, I heard that if the headlight unit fails they replace the whole thing and its $2000. Anyway you bring a good point but I'm still deciding on what I think I want to do but luckily I have time

Thanks again everyone for the great discussion!

 

[melvimbe]

I am going to say this and it might fly like a lead balloon.

The warranty companies are not in business to loose money.

It is a numbers game, exactly the same as a casino. Play the odds and don't buy a warranty period.

This will require some money management skills and being prepared to pay for some repairs. But seriously if warranties were so good for the consumer they would all be out of business.

With that if you just have to have one for piece of mind DEFINITELY get the Ford ESP plan.

I agree with you for the most part, and I generally avoid warranty and insurance whenever it isn't required. However, sometimes...I want that piece of mind. Sometimes, the warranty/insurance is low enough that I don't really care. Sometimes, the situation is such that I think there's a good chance it's the better bet.

OP feels that way about his COVID truck, so no problem there. I recently had to buy tickets for a flight for my daughter to go a school trip to Disney World. With rules on vax/masks/social distancing always changing, I figured there was a good chance the trip gets cancelled or we don't want to follow the new rules. An extra $30 insurance makes a lot of sense.

But yes, generally speaking I'd rather be self insured that pay someone else for insurance. A lot of times, when something breaks, I'd rather upgrade than do a direct replacement anyway, so warranties and insurance just get in the way. That's not so much the case with vehicles, but certainly with electronics and appliances.

 

[2slo4u]

I agree it's a gamble but the longer you extend the warranty, the odds get better that you will use it. I've come out way ahead on a couple of Audi's.

 

[Floyd554]

I haven’t bought an extended warranty for many, many years. Said I wouldn’t waste my money on the gamble. Only reasons I got one this time was due to all the electronics, ability to apply the FordPass points received from purchasing a Raptor, and how inexpensive it was from Flood Ford. On a side note….what’s the deal with the term “Covid Trucks”? Lmao. Just a bit ridiculous IMO. I compare the concept of the mythical Covid Truck to the concept of paper masks controlling the spread of the virus. I mean really, if you believe there’s a lack of quality in manufacture during this Plandemic then don’t buy a dang thing. Nothing. Not even food. Everything produced in the last few years was therefore affected. Until life gets back to normal (who knows when)!don’t buy a thing. No Covid trucks, no Covid groceries, no Covid tampons, no Covid computers, no Covid cafe lattes, no Covid Big Macs, no Covid beers, etc. Just live on everything you had before the Plandemic and rest easy knowing everything is ok.

 

[LuckyKnuckle36]

So, I have always been a no extended warranty guy, the prices always seemed like I'll just take my chances. Thanks to this forum and all the great insight into Flood Ford, Zieglers, etc. I went in prepared last week when my truck arrived. My dealer has been great, ordered at MSRP, honored MSRP, I didnt finance, no problem. I wasn't sure until it was final so I had my original signed agreement and some Flood ESP prices on me.

The Sales manager did say he strongly recommended the ESP with all the tech etc but I wasnt required to buy anything, told him I was interested in ESP. I went into the Finance office, the finance manager went over the various products, wheels and tire coverage: I said no thanks already have new wheels awaiting in the garage, paint protection: no thanks I will likely get ceramic coating, ESP, 6yr 100K $4k but "I'll make it easy for you and do it for $3k", my response was I am interested in ESP and "I'll make it easy for you" and handed him a print out of Flood Ford pricing. He was dumbfounded, he asked if he could make a copy, told me his cost was supposudely $2200, I said no problem I'll get from Flood.

Next day I ordered ESP through Flood 7yrs, 100k miles $100 deduct for $1470, plus I used my ford pass points to knock off $210, so charge me $1260 for 7 yrs 100K "bumper to bumper"

I hope I never have to use it, but with all the electronics it's probably a wise decision. Again, I never knew about Flood Ford or even getting an actual Ford ESP from anywhere other than the dealer if it wasn't for this Forum. Thanks for all your insight.

The finance guy said, I'm glad not all my customers are as prepared as you

 

[PandaBoi]

I haven’t bought an extended warranty for many, many years. Said I wouldn’t waste my money on the gamble. Only reasons I got one this time was due to all the electronics, ability to apply the FordPass points received from purchasing a Raptor, and how inexpensive it was from Flood Ford. On a side note….what’s the deal with the term “Covid Trucks”? Lmao. Just a bit ridiculous IMO. I compare the concept of the mythical Covid Truck to the concept of paper masks controlling the spread of the virus. I mean really, if you believe there’s a lack of quality in manufacture during this Plandemic then don’t buy a dang thing. Nothing. Not even food. Everything produced in the last few years was therefore affected. Until life gets back to normal (who knows when)!don’t buy a thing. No Covid trucks, no Covid groceries, no Covid tampons, no Covid computers, no Covid cafe lattes, no Covid Big Macs, no Covid beers, etc. Just live on everything you had before the Plandemic and rest easy knowing everything is ok.

Haha I guess you could say that. I see your point but I’m not someone to live in the past out of fear of degrading quality on consumer goods (although this is very real, companies are loving the subscription model nowadays vs selling something that will last). However, I will say I’ve seen several people have issues with their vehicles received during these times. I had a buddy who just got his 4door bronco and it was missing temperature control knobs ok delivery. Obviously ford fixed it but a few years ago you would never find a Ford sold like that. I do believe any company right now trying to push consumer goods are more focused on maintaining their revenue streams by getting products out the door rather than perfecting it and make the consumer wait longer. I wouldn’t say anyone is at fault since consumers want their goods while companies physically cannot get them out. So there has to be a trade off somewhere.

The warranty at least gives piece of mind like many have said. Some of the parts may have gone through less vigorous QA vs in the past. Some may fail prematurely. I will say with every day that passes, we will find more companies adopting a fix-it model rather than a buy-it-and-forget-about-it model. Take a look at old appliances vs new ones. There are still ovens out there from the 60s that work like a champ where some new ones die within 2 years. Just saying.

Anyway the funniest thing was when i picked up the truck the dealer told me that soon Ford plans to sell vehicles with mechanical configurations and then any nice “electronic” add-ons will be sold as a subscription. You want heated seats? Ok that’ll be $50/year. Not sure the truth to that but he certainly believed it would be a thing lol.

 

[2slo4u]

Anyway the funniest thing was when i picked up the truck the dealer told me that soon Ford plans to sell vehicles with mechanical configurations and then any nice “electronic” add-ons will be sold as a subscription. You want heated seats? Ok that’ll be $50/year. Not sure the truth to that but he certainly believed it would be a thing lol.

Dang...I hope Ford watched the backlash that Toyota received when they tried to tie remote start to a subscription. I can't believe they'd be looking to do this, well, I can believe that they want to do this but the blowback would be huge if they try.