Customer relations

[Raptorguy1]

damn dude? did I call you names?

try to help a Raptor brutha out and get called a lawyer. that’s pretty vile.

:-/

(edit to add: that’s a smirk smiley, I didn’t take umbrage )

I have however had to learn a bit about the law and it’s been a good pick up over the years. I owe this to my mom and dad. They told me repeatedly only 3 people in this world would look out for me and we were all 3 of them. I lost one this year.

That’s not to say I haven’t spent a lot of wasted or inefficient energy on unproductive complaining. Far from it, I’ve definitely written my share of missive’s like OP. Hopefully something good comes from my experience.

 

[TXRaptor]

damn dude? did I call you names?

try to help a Raptor brutha out and get called a lawyer. that’s pretty vile.

:-/

(edit to add: that’s a smirk smiley, I didn’t take umbrage )

I have however had to learn a bit about the law and it’s been a good pick up over the years. I owe this to my mom and dad. They told me repeatedly only 3 people in this world would look out for me and we were all 3 of them. I lost one this year.

That’s not to say I haven’t spent a lot of wasted or inefficient energy on unproductive complaining. Far from it, I’ve definitely written my share of missive’s like OP. Hopefully something good comes from my experience.

Sorry for the bad reference. Some folks do not mind being called a lawyer.

 

[TXRaptor]

All the "original" SVT vehicles owners got free loaners when they were in for service. Not sure if they offered that when it was resuscitated in 2010 for the Raptor. Current Raptors are not SVT products anyways.

Dealers vary wildly. Try another one.

I did not know the original SVT owners got free loaners. Was that for the Lightning trucks and Mustangs??

 

[TheTip247]

I did not know the original SVT owners got free loaners. Was that for the Lightning trucks and Mustangs??

Any time I took my Lightning in for warranty work (outside of normal vehicle maintenance) I got a loaner from my dealer. That policy was even stated so in the owners manual. They were also supposed to wash it but that never happened but I am OK with that.

 

[NeverEnoughHP]

If you really want to know who to blame look at the insurance companies. 20 years in the auto business and I can tell you loaners are going to be a thing of the past at any dealer unless the manufacturer requires it under your franchise agreement. This is the case with most of your luxury brands. The last dealer I worked at was a GM dealer, which included Cadillac, who required the dealer to provide a loaner off the lot. Why a lot vehicle you ask? Because them GM didn't have to pay rental charges. They required the dealer to buy several units off the lot and place them in rental status to be used by customers when their vehicle was in the shop. Problem is it was costing the dealer about $12000/yr per rental just for insurance and the ass kicking you took when you sold the vehicle after it came out of rental service.

If you chose not to participate in that rental program you had to give them a unit off the lot. If you insured them properly so as to not open yourself up for liability if your customer wrecked your car, the insurance company would **** you for a blanket policy to cover all of your vehicles for loaner use. That one particular GM dealer was looking at a policy increase over $28k/yr. Ford had a program that worked much the same way.

For those of you in business, you know that is not cost efficient or even possible for some smaller dealers. If a rental is that important buy a Ford Protect contract and be happy.

Sent from my SM-G920R4 using Tapatalk

 

[EricM]

I did not know the original SVT owners got free loaners. Was that for the Lightning trucks and Mustangs??

Yes, for both.

 

[757Nomad]

I also went from a Lexus to the Raptor and honestly losing the no cost loaner sucks. Ford does offer them on Lincoln products I believe. The difference in just how the service writers act and treat me is a world of difference from Lexus to Ford. Granted the margin may be a lot less in the ford but people are people and money is money. Any dealer is about volume and margin but the luxury brands at least fake customer relationship building.

 

[jaz13]

Speaking of crappy service, I went to lunch at Arby's and the service was horrible. They didn't give me anywhere near the level of service I got at Morton's Steakhouse the other night. I'm never going back to Arby's because they don't treat me like Morton's.

 

[TXRaptor]

Speaking of crappy service, I went to lunch at Arby's and the service was horrible. They didn't give me anywhere near the level of service I got at Morton's Steakhouse the other night. I'm never going back to Arby's because they don't treat me like Morton's.

Not trying to be rude, but have you been following this thread?

My wife paid $43K for her Cadillac. I paid $72K for my Raptor. She gets excellent Morton-style service, I get nothing but "minimum Arby service" from Ford. The last time I checked, 72K is a lot more than 43K.

On the margins comment, Ford makes WAY more on a pickup truck than a car, so that argument does not add up. Why do you think they stopped making all cars except the Mustangs?

 

[jaz13]

Not trying to be rude, but have you been following this thread?

My wife paid $43K for her Cadillac. I paid $72K for my Raptor. She gets excellent Morton-style service, I get nothing but "minimum Arby service" from Ford. The last time I checked, 72K is a lot more than 43K.

On the margins comment, Ford makes WAY more on a pickup truck than a car, so that argument does not add up. Why do you think they stopped making all cars except the Mustangs?

It is retarded to compare Ford service to Cadilac/Lexus/BMW. If you want premium service, you should buy a premium brand and pay premium prices for parts and service.

Ford and GM tried the luxury experience with pickup trucks with the Cadilac EXT and Lincoln Mark LT. Both failed miserably and are no longer a thing because most pickup owners don't want to pay extra for white glove service.

If you really want a loaner, take the money you saved by not buying a premium brand and use that to rent a car. (and yes, a Lincoln Raptor would cost a lot more than a Ford Raptor, just like a Navigator costs a lot more than an Expedition.)