Sorry for the poor install experience. For future reference, we host all of our install directions on our website. Every part that we sell has a set of step-by-step instructions with images. The easiest way to find these instructions is to go to our website, find the product that you have purchased, and click on the button labeled 'Manuals' - this will link you directly to the instructions for that part number.
The orientation of the IAT sensor is not important - unlike a MAF which is actually measuring airflow, this is simply a temperature sensor. For the bracket fitment, we recommend that all tubes and couplers are left untightened until proper alignment can be accomplished. Feel free to send in some photos of how you have the intake installed and any feedback for the install process to
[email protected] and we can see if there is anything that we can recommend.
The issue documented on this forum with the wrong tube was actually the result of the wrong part number being ordered, so luckily it does not look like there has been any improper fulfillment on our behalf. Nonetheless we've gotten that customer setup with the proper parts to resolve the fitment issue. Luckily we do have pretty good product tracking based on build dates, so if and when we do encounter an issue with fulfillment we can track down the batch of product to proactively correct the issue.