Cam Phaser/Engine Failure Reports

[smurfslayer]

@lawdog

Do you really want to make the dealer perform a repair they are clearly sending signals to you they don’t want to do? That might be ok for a Focus, but not a Raptor.

You definitely want a competent wrench turner here. It sounds like they’re signaling they don’t have that.

Go elsewhere.

 

[RMB_Ryan]

@lawdog

Do you really want to make the dealer perform a repair they are clearly sending signals to you they don’t want to do? That might be ok for a Focus, but not a Raptor.

You definitely want a competent wrench turner here. It sounds like they’re signaling they don’t have that.

Go elsewhere.

You make a valid point as demented as it is that a dealer you spend loads of hard earned money with just has to treat you like crap and lie to you to get out of something they want to do. Sad, but your statements true


Setting new standards

 

[CigarPundit]

Be sure to tell them why they are losing a good customer forever. Tell the owner and GM.

 

[WraptorBoy]

And you should call Ford and lodge a formal complaint with them about this dealer and their attitude.

No one needs a-hole dealers around...

 

[psycho10011001]

Hopefully its fully fixed and doesnt occur again.

What parts were changed?

https://drive.google.com/file/d/15v7ros0SKKUAcLBPkKbpKpypIBulQlu3/view?usp=sharing

 

[pastorwug]

Dropped my 2018 SCREW for the 15k service and mentioned the ticking/clacking on cold start-up and insisted they come up with an answer this time. They called later to say they have a TSB on the ticking and they will now tear the engine down and fix something related to the pass. side cam. They said 4 days minimum - hopefully by Friday but I'll bet by Monday.

 

[Schmagagled]

I have an '18 802A that was built on "day 1" in July of 17. It's got 33k now and I've had the slight tapping noise from what seems like the right side of the engine as well as a faint rattling when first started. I did have a P012 ( I think that's it) and wrench light at one point and so the tech and SM have the truck awaiting cam phasers and also will replace the HP fuel pump at the same time (that's mounted to the top of the right side valve cover area and they think that's what the "valve tap" sound is).

S.

 

[spiekmic]

2018 SCAB
Build Date 10/2017

Just started hearing this rattling noise around 25k miles. Dealer diagnosed it as this cam phaser issue. Took 10 days for parts to come in. Was repaired under factory warranty in 2 days.
Looks like they replaced the cam phasers, changed the oil and engine coolant.

 

[wipit]

Ford tells me that is under warranty till 3yr or 36000 miles, is this true

 

[WHYUMAD]

Ford tells me that is under warranty till 3yr or 36000 miles, is this true

Powertrain warranty, not bumper-to-bumper, so 5yr/60,000 mile or if you got an extended warranty..whatever that adds on to the powertrain warranty.