You don't have to apologize. Your anecdotal stories do not override the fact that they are junk. Junk cars made in 2020 are still pretty good compared to the best car from 50 years ago- but compared to the modern competition, VWs are not reliable and it's not even a close competition.
I know the guys who actually service them, the service writers, etc. They all have plenty of experience with other brands, both import and domestic. All cars fail no matter the brand, but they all think VWs are junk compared to nearly everything else on the market. It's job security for them though.
They are more reliable than a Merc, but that ain't saying much.
Edit:
Not a fan of CR, but when VWs make up 20% of the 2020 10 least reliable list and are butt buddies with Chrysler, Chevy and Tesla... well, I don't know what else to tell ya.
10 least reliable models of 2020, according to Consumer Reports:
- Chevrolet Colorado/GMC Canyon (same body style, different badging)
- Chevrolet Camaro
- Jeep Wrangler
- Alfa Romeo Giulia
- Volkswagen Atlas
- Volkswagen Tiguan
- Acura MDX
- Tesla Model X
- Chrysler Pacifica
- Chevrolet Traverse