are you in another country? I would like to think most Ford dealers in the USA would know about this, but do not know. Glad it worked out, I figured a lot of those wear out especially up in the North/ Northeast were cold weather creates havoc on rubber seals and parts.
I live and work in Canada. It definitely gets cold in winter where I work. It is a difficult environment for any vehicle, for sure. I am a contractor, so I own this truck myself (well, my company does) but the guys that I work with that work for the oil company I am contracted to all drive GM company trucks because they have been dealing at same dealer for 20 years, great deals, blah, blah...anyway, they basically get brand new every year. They swap them out when they have 80,000 km (50,000 miles) and they are totally bagged out, beat up junk in that time. EDIT: I will add here that I get used to my truck and sometimes wonder if it's that much different than any other truck like the GM's the guys drive or any standard pickup. That is until I go for a ride in one of the other trucks and I am like, "Holy Flip, these trucks are lame!!" They rattle and squeak and bounce you out of your seat on any rough roads. They seem so low and the ride is soooo bad! The other thing I HATE about those GM's they drive is the cylinder deactivation, they are so gutless, it is pathetic, sound like a sewing machine when they are idling ( or driving for that matter) I do love my Raptor, it is a great truck for what I do.
The tech was just smiling and nodding as I talked to him. He knew exactly what the issue was. Turns out the seal was there, just shot so it couldn't hold grease. I REALLY hope this makes the problem go away. Heck, for $20-$30 I'd do it every year...I just don't want to be doing this every 1000 km. Cheers!