It all seems pretty fraudulant. I am not here to talk poorly on the first dealer by name because their sales side was always great with me (early trucks at MSRP), but take it from me now - its always worth a second opinion if a claim gets denied. I will be calling the original store's GM about the whole situation. He was my original point of contact at the dealer. Given the existing relationship, I doubt he knew this was going on, but he definitely should. I am just happy that its all being covered and taken care of now.