2024 cracked front dif - resolved

[BYKR GUY]

As the title states, the dif on my 2024 truck has split open with about 2500 miles on the odometer. There is about a 1/4" split down the side of it (roughly 3 o clock position, horizontally), and ford is not wanting to cover it. My skid plate has no damage, and only sign of any wear is some lightly scuffed tow hooks. I would think that if I bottomed out hard enough for it to split, the skid plate would be damaged, and the split would be vertical from some sort of contact - correct me if I am wrong as I may very well be ignorant to what could/has happened. Has anyone else dealt with anything similar? If so, advice on how to proceed and try to get it covered? For what its worth, my dealer tried to help (so I think) and approved it on their end/submitted it to ford who has since denied it

Should be a scuff mark on the dif if you hit it on something . If there is not a mark , then it is probably a crack due to mis-manufacturing. If the dealer will not cover then go straight to the Ford Motor Company .

 

[tractorman]

At the Ford sponsored Raptor Assault, they jump the trucks, at least when I went. But they make it clear, and double-check, that you are in 2wd, and they also admonish you to lift off the gas pedal when you have launched. If it is ok to jump these at their sponsored school, then they are in a weak position to say you abused it by doing so. Of course, they set things up for a minor amount of air, predictable speed, etc.

I wonder if you accidentally jumped it in 4wd? Nothing else short of a bad casting explains this in terms of an impact from a jump.

 

[LayinWatts69]

I saw this thread last week, didn't think much of it and pretty sure I jumped my truck further than ever this weekend.

Came back to check on this thread today to see if we learned anything. Doesn't appear that way, might as well set some new jump records.

 

[taquitos]

At the Ford sponsored Raptor Assault, they jump the trucks, at least when I went. But they make it clear, and double-check, that you are in 2wd, and they also admonish you to lift off the gas pedal when you have launched. If it is ok to jump these at their sponsored school, then they are in a weak position to say you abused it by doing so. Of course, they set things up for a minor amount of air, predictable speed, etc.

I wonder if you accidentally jumped it in 4wd? Nothing else short of a bad casting explains this in terms of an impact from a jump.

Jumping it in 4wd shouldn’t even be that big of a deal as long as you aren’t absolutely hooning the shit out of it. My wheels have left the ground in 4 and my diff is still in one price.

 

[GordoJay]

JAYZUS!!!
I can’t unsee that

I know right? Can I have both?

 

[Muchmore]

I know right? Can I have both?

Hello Tremor SuperDuty goodbye Raptor.

 

[Zach Gen3]

Update on my situation for anyone who cares - after the previous dealer kept with the story of not being able to dictate what happened - yet still refusing to approve the work - I took the truck to another dealer. The original dealer of course tried to advise me against it, stating once ford had denied it, the new dealer wouldnt be able to help. Nonetheless, I still went and picked up the truck - which was a pain in itself and took nearly 2 hours. It turns out that the first dealer never even submitted a claim to ford. My new advisor at the new dealer called me within 5 hours of dropping the truck off to confirm it would all be covered, and mentioned there were zero previous claims under my vin in ford's system.

Internal differential bearing failure was the culprit of the damage in the end. Also worth noting that the approved repair work came in over a $1500 below the original dealers estimate that they suggested I use insurance for. It all seems pretty fraudulant. I am not here to talk poorly on the first dealer by name because their sales side was always great with me (early trucks at MSRP), but take it from me now - its always worth a second opinion if a claim gets denied. I will be calling the original store's GM about the whole situation. He was my original point of contact at the dealer. Given the existing relationship, I doubt he knew this was going on, but he definitely should. I am just happy that its all being covered and taken care of now.

 

[Zach Gen3]

So, what was the conclusion?

Just posted ^

 

[taquitos]

Update on my situation for anyone who cares - after the previous dealer kept with the story of not being able to dictate what happened - yet still refusing to approve the work - I took the truck to another dealer. The original dealer of course tried to advise me against it, stating once ford had denied it, the new dealer wouldnt be able to help. Nonetheless, I still went and picked up the truck - which was a pain in itself and took nearly 2 hours. It turns out that the first dealer never even submitted a claim to ford. My new advisor at the new dealer called me within 5 hours of dropping the truck off to confirm it would all be covered, and mentioned there were zero previous claims under my vin in ford's system.

Internal differential bearing failure was the culprit of the damage in the end. Also worth noting that the approved repair work came in over a $1500 below the original dealers estimate that they suggested I use insurance for. It all seems pretty fraudulant. I am not here to talk poorly on the first dealer by name because their sales side was always great with me (early trucks at MSRP), but take it from me now - its always worth a second opinion if a claim gets denied. I will be calling the original store's GM about the whole situation. He was my original point of contact at the dealer. Given the existing relationship, I doubt he knew this was going on, but he definitely should. I am just happy that its all being covered and taken care of now.

That’s some ********. Of course sales is always going to be nice. On the service side they need to do better.

 

[Antho]

Wow. Thats pathetic. Glad you found a service dept that is doing things the correct way.