Your not going to believe this!

[Jimbo]

Odd... Well at the very least everything is documented.

 

[Geo_Tactical]

That's a strange answer. I might check mine for loose change next time I get the munchies...

 

[CoronaRaptor]

Thanks for the inputs on towing.

They called me today, said it was a connecting rod cap bolt. They said all bolts were in place though. The tech has never seen a bolt in the pan in all his days so they called ford. Ford said and I quote..." It is common to find debris or foreign objects and such in the oil pan or the transmission pan from assembly. " I may not be exactly word for word but that's what the service manager told me.

They somehow verified it to be a rod bolt and said if there was no damage Ford said to button it all back up and press on. The tech also said that the factory over tightened some of the skid plate bolts and they broke when trying to take them out so they had to order more.

Also they had to order a pan gasket so I won't see the truck until Monday. He told me I could come over and look at it if I want as its up on the lift until then. I'm going to go in tomorrow. To look. I told him I want the bolt. I have not talked too him about extending the warrenty yet.

That's all I know. I had to work today so I could not be there when the pan was dropped.

Well, that's good news! And I had one of my skid plate bolts and lock washer replaced under warranty as well. Are they going to fill it up with oil for free??

 

[Hoverp]

Well, that's good news! And I had one of my skid plate bolts and lock washer replaced under warranty as well. Are they going to fill it up with oil for free??

I hope so!, I need my tires rotated so I'll pay for that, but the real question is I'm going to ask for an extended warranty on the motor , but I have a feeling that will be an uphill battle.

 

[pirate air]

What kind-of boo-boo did she get?

Oil cooler failed and the coolant and oil mixed which is obviously not good for the engine. I drove it for days before I realized it had the problem.

Wow, over react much. Sheesh, I said waiting four days would not make me happy. I didn't go a a profanity laced tirade about the ineptitude of Ford or their techs. I have a great relationship with my dealer and the techs I've interacted with there they are fine people and treat me with respect as I do them. I get that work is scheduled on a first come basis and that's fair but waiting four days to have my truck looked at with a bolt sticking out of the oil pan would still not make me happy. And regardless of how you say it, "a bolt sticking out of the oil pan" is never going to be a minor issue IMO.

Wow, sense of entitlement much? If all you said was waiting for four days wouldn't make you happy, that would be understandable. But instead you say that waiting for four days should be because it fits your schedule, or because a rep is going to be present, or because parts are on order and that simply waiting for four days to accommodate their schedule would not take you to your happy place. Hypothetically, "their schedule" is other customers that probably had appointments long before you came along. You take your number and you wait your turn.

I just find it curious that there are so many people that have had multiple buy backs, and they are the ones that continue to have problems.

Its an interesting observation, but once you meet (or run away from) some of the repeat buy back customers, it starts to make sense...

I officially am nominating Pirate Air for president!!!!!

Hah! Free raptors for everyone!

Someone might want to take Pirate Air's shoelaces away from him...

Say what? I wasn't even fired up. Someone had to throw the brakes on this witch hunt.

 

[Hoverp]

I hope so!, I need my tires rotated so I'll pay for that, but the real question is I'm going to ask for an extended warranty on the motor , but I have a feeling that will be an uphill battle.[/QUOTE


And before anyone flames me on about asking for a warranty, I'm not asking for a new truck,or a new motor, I'm asking for a extended warranty to cover any potential problems that might manifest itself later in the motors life from this issue.

And if there are no issues that arise on the motor that can be tied to this situation then the extended warranty won't cost them a thing.

If I ever needed to sell this truck in the future (not that I envision that now) it would be a fair play for Ford to have a extended warranty on the books for this truck to back up all the maintenance that was just performed on the truck and done and the engine considering it's just starting its life.

I believe in "Bolt" and I'm Loyal , I just want the company to have my back considering the investment given.


That's all.
Merry Christmas!

And no , I don't think I'm going to drop the tranny pan this weekend to see what might be in there.

 

[Az Scooter]

I think asking for an extended warranty is fair. The new truck thing is a bit ridiculous. I am in a service business, and I tell all my customers, "we serve around 4000 stops a day. There are going to be problems. What matters is how we take care of them."

Typically, we get a complaint a month, maybe. I think that Ford wishes they had that record, but they are doing the equivalent of 10,000 stops a day, and on top of that, it is something that is mechanical. We all know that mechanical things are one of the things that can be assured of causing problems.

 

[hagak]

Most certainly ask for the extended. Hell you should not even need to ask. I bought a new 350z a few years back. It had a small scratch into the paint on a rear quarter before buying I requested it be fixed, they said sure just bring it by when their paint guy is in. Did not realize their paint guy was some moron in a beat up truck doing crap work. Well he somehow not only did a horrible job on the repair but managed to get clearcoat finger prints all over the hatch. I told them they needed to pay for a real body guy to fix it they would not let me pick the shop even though insisted. They sent it to a local shop that normally does decent work and they did repair the guys screw well except for the finger prints they tried buffing out and ended up burning the paint. So round 3 I was pissed had the dealer owner out there looking at my car and had a copy of a letter I was going to send to nissan. The dealer paid for my body shop and gave me an extended warranty on the whole car. Course never did have to use the warranty.

 

[lka]

I think asking for an extended warranty is fair. The new truck thing is a bit ridiculous. I am in a service business, and I tell all my customers, "we serve around 4000 stops a day. There are going to be problems. What matters is how we take care of them."

Typically, we get a complaint a month, maybe. I think that Ford wishes they had that record, but they are doing the equivalent of 10,000 stops a day, and on top of that, it is something that is mechanical. We all know that mechanical things are one of the things that can be assured of causing problems.

Lol I've told customers the same thing. Last one the guy was pretty upset that something was missed and I told him we do a ton, sometimes things are missed, not often but if it does happen and we always take care of it (as we already did) he calmed down and said I was right and thanked me for fixing the issue so fast. Shit does happen, what separates the good guys from the bad is taking care of the issue under warranty. Shit technically this guy wasn't under warranty but it was taken care of anyways to keep him happy.


Sent from my iPhone using Tapatalk

 

[Ruger]

The explanation (rationalization) from Ford that you were given second-hand is completely preposterous. I am dead certain that their engine assembly technicians would be offended (if not mad as hell) if they heard their management's opinion of their work. I think that there is a very good reason why you got this verbally and not in print!

But since they told you that, and since you are a card-carrying victim of shoddy assembly practices with a variety of different kinds of proof (DO obtain possession of that bolt!), demanding an extended warranty on that engine is necessary and appropriate. If the dealer balks, tell him, "Let's get the Regional Service Manager on the phone right now." And follow through with that demand if necessary. I would not accept any answer except a written, signed, and dated warranty for at least 100,000 miles from the odometer reading taken down by the dealership when you took the truck to them with this problem.

Do not be reluctant to be assertive. You have them cold with an embarrassing assembly failure. Be polite, be professional, under no circumstances raise your voice, and do not take no for an answer. If you sense that you are getting angry, get angry COLD. You will prevail, so behavioral extremes will prove counterproductive.