Believe it when I see it.....
The PCM has been flashed and put back in the truck but the flash update from Ford Racing did not work the first time, the bench flash as they call it did not “take” properly. We have spoken to both Ford and Whipple and they are of course taking care of this. Yours is the first one to get this update, and Ford does obviously not screw around so they are taking care if this for us and covering any costs. Obviously this is not good news for you, believe me when I say that! But this is an entirely new kit from Whipple/Ford and there sometimes hiccups! Your truck as been done and completed install wise for the past 3 weeks, so this has simply been a waiting game from them to get it done but they had to do their testing before they could release it. At the end of the day, this only benefits you as you will get the best product!
The tune has been available for a little while now. This system was purchased without a "tune".
To be clear, the vehicle in question has long tubes which is not something we support with our tune. But we decided to go ahead and do something for this vehicle, but that is where there is a potential problem. When converting the file, something might have not worked properly (can't be sure until we get PCM back). The standard tunes get run through the Ford system and therefore are 100% validated, a custom tune, done only for this vehicle in a short time, did not have time to run through the validation procedure and therefore there is the possibility of something being wrong. I honestly can't guarantee something one way or the other.
As for problems, were unaware of any other problems. You posted on 3/28 that the tune was not ready, I'm not sure where your getting your info, but we have many Raptors and F250's running around right now. The tune is in fact ready and released.
As for PCM reflashes, we've been flashing in-house for years and this is what this system comes with. We do not tell others anything but this information, its also listed in the instruction manual.
---------- Post added at 03:54 PM ---------- Previous post was at 03:52 PM ----------
I guess cats got Whipple's tongue? I've had Whipple products on a few of my trucks but this will be the absolute last time I purchase one of thier products. Lack of support and knowledge on these issues is just sorry
The system was purchased without a tune, then changed to buy a tune, but not for a stock vehicle.
What lack of support are you talking about? We can't watch the forums everyday, have you tried emailing me or Michael? As for knowledge of these issues, the only issue we know of is that the vehicle doesn't start right now, therefore we had it shipped back to verify on monday.
---------- Post added at 04:00 PM ---------- Previous post was at 03:54 PM ----------
This is sad that whipple can't figure out the tune but Lethal can. Lethal is whipples goto normally. I had always planned on going to Lethal for this anyways as they are the place to go when it come to that but now more then ever Lethal is the Whipple god.
Umm, sorry, but this is not correct. There's a big difference between an aftermarket tune and a OEM based tune. We've had test Raptors running around for almost 6 months. Getting a production cal released takes time, which it did, now its available.
---------- Post added at 04:04 PM ---------- Previous post was at 04:00 PM ----------
I'm almost sure Ford Racing is running into problems with the Tunes for 2010,11,and12 the PCM is different in each year.
I bet ya that the brake override in the 2012 is killing them.
I am not ranting that it's not ready, just let me know.
There's no problems with this. Ford has most of these types of features as "templates" and these don't normally need to change. 2010 was the only odd one, 11, 12 and 13 were pretty much a carry over. We also had to update our flash procedure in-house, as these PCM's are different then what our previous device worked with. The encryption procedure took a little extra time, but we feel it will be worth it in the long run.