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Deleted member 12951
Guest
Back to the dealership, got the steering rack they just installed Wednesday taken out. When I got home that night I looked up the part they installed and noticed it was not the one for a raptor. Spoke with the parts manager and they realized that a mistake was made. He overnighted the correct one and had me come in today to get them swapped out.
So I ask him what is he going to do with the rack they are taking out. Said he was going to take a loss, put it on the shelf and hope for the best to sell it as used. Now they know that I am going to Baja and that's why it was important to him to make sure I had the correct rack installed and he insisted to get it done before the weekend. So he gets the rack drained out, put in another smaller box since the inner tie rods have been removed and sticks it in my rear seat. Tells me to take it with me for a spare part and if I don't use it, just give it back and if I end up needing it, then I can pay for it when I get back. Wow!!
Then I ask him if he has a PS pump in stock, he doesn't but overnights one for Tuesday (closed Monday) and tells me to take it too and he will refund my money back if I don't use it. And gave me a price of $210 without the core.
I am grateful and in awe of their customer service.
So I ask him what is he going to do with the rack they are taking out. Said he was going to take a loss, put it on the shelf and hope for the best to sell it as used. Now they know that I am going to Baja and that's why it was important to him to make sure I had the correct rack installed and he insisted to get it done before the weekend. So he gets the rack drained out, put in another smaller box since the inner tie rods have been removed and sticks it in my rear seat. Tells me to take it with me for a spare part and if I don't use it, just give it back and if I end up needing it, then I can pay for it when I get back. Wow!!
Then I ask him if he has a PS pump in stock, he doesn't but overnights one for Tuesday (closed Monday) and tells me to take it too and he will refund my money back if I don't use it. And gave me a price of $210 without the core.
I am grateful and in awe of their customer service.
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