mntsurf
Member
The phone number is 866-631-3788.
The "retail suites" program isn't just with Raptor orders; it has to do with how many total retail cars are on the dealer’s lot that didn't end up getting sold when they got delivered. The cars could be focus, fusion, mustang, Taurus, or whatever. The purpose I was told is to stop dealers from placing "phony" retail order, which I guess, is a common practice dealers do to get more inventories.
If a dealer has too many retail cars on their lot the factory holds or slows down their new retail orders. It is a new program I was told that started in Oct.
I was PISSED OFF when I heard first hand from my sales lady at my dealer that this was affecting my order.
That being said when I called Ford directly and calmly explained my situation; Ford stepped up to the plate and made it right for me!! I was really, really, impressed how they handled it. If you call Ford, be calm about it. It took about a week for my case to get resolved, they gave me a case# on my initial call and I received a phone call daily from corporate with updates. It really was First Class customer service. I highly doubt (government ran) Chrysler or Chevy would have done that.
One thing Ford corporate kept repeating to me is that they want to get me in this truck, which is their goal. They need to control their dealers from placing "phony" orders but their intent wasn't to prevent me from getting in a Ford Truck. Out here in CA, last year there was dealers selling Raptors for 10K over sticker and they wouldn’t let you place a retail order. Good for the dealers but bad for Ford because in my opinion, less trucks were sold. I even spoke to Randy and he said I could order tha 2012 Raptor through him but unfortunately he hasn’t found a dealer in So Cal that will drop ship his orders. (randy I found one that said she will in the future for you)
My suggestion to Ford corporate was that they require dealers to get D.L.#'s and a non-refundable down payment (maybe $500) from customers who place retail orders to insure they are legit orders.
I placed my order on 9/12/11. If you decide to call Ford just be CALM and give them a chance to make it right, they did for me.
The "retail suites" program isn't just with Raptor orders; it has to do with how many total retail cars are on the dealer’s lot that didn't end up getting sold when they got delivered. The cars could be focus, fusion, mustang, Taurus, or whatever. The purpose I was told is to stop dealers from placing "phony" retail order, which I guess, is a common practice dealers do to get more inventories.
If a dealer has too many retail cars on their lot the factory holds or slows down their new retail orders. It is a new program I was told that started in Oct.
I was PISSED OFF when I heard first hand from my sales lady at my dealer that this was affecting my order.
That being said when I called Ford directly and calmly explained my situation; Ford stepped up to the plate and made it right for me!! I was really, really, impressed how they handled it. If you call Ford, be calm about it. It took about a week for my case to get resolved, they gave me a case# on my initial call and I received a phone call daily from corporate with updates. It really was First Class customer service. I highly doubt (government ran) Chrysler or Chevy would have done that.
One thing Ford corporate kept repeating to me is that they want to get me in this truck, which is their goal. They need to control their dealers from placing "phony" orders but their intent wasn't to prevent me from getting in a Ford Truck. Out here in CA, last year there was dealers selling Raptors for 10K over sticker and they wouldn’t let you place a retail order. Good for the dealers but bad for Ford because in my opinion, less trucks were sold. I even spoke to Randy and he said I could order tha 2012 Raptor through him but unfortunately he hasn’t found a dealer in So Cal that will drop ship his orders. (randy I found one that said she will in the future for you)
My suggestion to Ford corporate was that they require dealers to get D.L.#'s and a non-refundable down payment (maybe $500) from customers who place retail orders to insure they are legit orders.
I placed my order on 9/12/11. If you decide to call Ford just be CALM and give them a chance to make it right, they did for me.
