Think I blew up my front diff

[Simplejack]

Screw that, if he settles then potentially everyone who owns Deavers can just have their warranty voided.

you do have a good point atleast to that dealer setting a presidence, guess it just depends on how much time and money the OP wants to continue this fight. already over a month long.

 

[smurfslayer]

his potential suit would be different than a lemon law suit, I think it would be contractual. Ford should warranty the diff under the powertrain coverage but is saying no.

There’s not really precedent value in the initial trial, but there are at appeals and higher court levels (overly simplistic). One I recall was a GM case where someone was denied for abuse on an Fbody camaro or firebird. GM made a brochure listing the 0-60 time that was introduce at trial and was a central piece of evidence used to compel them to honor the warranty.

If OP has been truthful here and not withheld anything, they’re pretty close to that. Just look at the Raptor’s pre-production intro where they donut’d 450 hp in the sand, among others.

 

[Turbogoat324]

So your out of the 3yrs warranty but not by miles but by yrs and they denied it shouldnt it fall under Powertrain?

I'm not even out of my bumper to bumper warranty.

 

[Turbogoat324]

his potential suit would be different than a lemon law suit, I think it would be contractual. Ford should warranty the diff under the powertrain coverage but is saying no.

There’s not really precedent value in the initial trial, but there are at appeals and higher court levels (overly simplistic). One I recall was a GM case where someone was denied for abuse on an Fbody camaro or firebird. GM made a brochure listing the 0-60 time that was introduce at trial and was a central piece of evidence used to compel them to honor the warranty.

If OP has been truthful here and not withheld anything, they’re pretty close to that. Just look at the Raptor’s pre-production intro where they donut’d 450 hp in the sand, among others.

I will definitely post pictures when I receive them. I have been completely honest on this forum and to Ford. If it was something I believed was caused by me or a modification I did to the truck I would fully accept that. Hell if they show me how they came to that conclusion and it seems to be my fault I will accept that too but I cant imagine shocks or the way I was driving causing a diff housing to crack.

 

[Turbogoat324]

Every time I have asked how they came to the conclusion that it was outside influence they have not given me an answer. SO first it was my rear suspension was modified, then I pointed out that that has nothing to do with the front differential. Then it was my front shocks. Then I questioned how that would affect the front differential housing, then it's outside influence. It just seems very suspicious that they can not give me a straight answer. I just don't know if its going to be worth hiring an attorney. I need to weigh the cost vs having to pay to fix it.

 

[Joe12345]

I’m sure smurfslayer will show up shortly and edumacate us as to the specifics, but it’s been my experience that an initial consultation with a lawyer is usually free. I’ve found that they’re usually pretty honest about whether or not something is worth both their time and yours.

 

[Turbogoat324]

Out of spite I don't think I want to have the dealer repair this if I have to pay for it. I'd rather take it to someone like SVC and give them my money. Unless it would possibly be an issue with the legal case later. Like is they say it was not a "certified" Ford dealer who performed the repairs.

 

[JetG]

This sucks and sorry for all the BS as it makes me concerned as the only thing you have is the shocks that I don’t have. What happens when the cam phasers go out? What bull sht if you ask me

 

[Turbogoat324]

This sucks and sorry for all the BS as it makes me concerned as the only thing you have is the shocks that I don’t have. What happens when the cam phasers go out? What bull sht if you ask me

Aftermarket wheels cause that.

 

[FordTechOne]

There is a lot of advice and recommendations floating around in this thread and I'd like to clear things up if I can based on my experience in the automotive industry. For the record, lawyers are not your friend. This is especially true with "lemon law" lawyers; they rack up billable hours, collect their money from the manufacturer, and leave the customer with no vehicle and bunch of attorney bills. When they say lawyers are the scum of the earth, it's true. Car salesman can't hold a candle to trial lawyers.

Let's start with the basics:

1. Was the vehicle purchased new, or used? I believe you mentioned it wasn't CPO, so I'm guessing it was used, but I want to confirm. If you bought the vehicle used, CPO or otherwise, it doesn't qualify for a manufacturer lemon law or "buyback" unless the party buying it back is the one you purchased it from. If the manufacturer didn't sell you the vehicle, they are not obligated to buy it back from you (understandably).

2. Did the addition of the aftermarket front shocks change your front ride height? If they did, that can be directly attributed to the differential mount failure due to the change in driveline (axle) angles. If not, there is no grounds for the dealer to claim the failure is non-warrantable.

3. It was mentioned that the dealer couldn't perform the work without prior approval from Ford Corporate due to the cost. That is completely false. Only certain components require prior approval; most are cosmetic related. If the front diff cracked from a manufacturing defect and no impact damage is evident, the dealer is fully empowered to make the repair regardless of the part and labor cost.

4. All dealerships are franchises (unfortunately). The dealership dictates the order in which vehicles are repaired, the dealership determines what is warrantable (unless it is escalated to a field rep), and the dealership is ultimately responsible for customer satisfaction, including providing a loaner. Nobody that buys a new vehicle, or any vehicle for that matter, deserves to be treated by a dealer in the manner that I've been reading in this thread.

It sounds to me like the dealership service department is mismanaged, overwhelmed, and buried with work they can't finish and they're looking for any excuse to not take on additional customers and workload. If you do come to the point of consulting legal advice, go after the dealer for failure to honor the warranty, especially if you bought it used from them. These dealers are making tens of millions a year without expanding their service operations or providing any customer service because they can get away with it. It's despicable.