Having worked at a Ford dealer in a previous life it is a difficult balance. Keep in mind they represent Ford, but don't work for Ford, so ever for them they are put in the middle many times. They have to take the information which has been supplied by Ford and interpret what it means. For example in this case a weep to one person is a major leak to another. Not saying how is right or wrong here, just to keep this in mind.
I agree, and I understand being a fleet mechanic, my problem is how they diagnosed the shock, it was on the wheel alignment machine, and they just stuck there hand through the wheel well, just swipping the part of the shock they could reach, they never put the truck in the air to check around it, the problem is the shocks sit on an angle, so the fluid trail is on the back side of the shocks, so right there the tech, ser-man, and his boss are all ********, then comes down to my heated seat, they check the fuses, they check the switch, then the connections under the seat, and comfirm I have a blown eliment, they a few min later come to me with we have one more test but it will take 3 hrs, they want to pull the seat cover off to see, that there is ********, they could of just checked continuity, or ohm'ed it out. I was already there for 3 hrs, then they want another 3hrs, only to put it back together, order the part, and have me back 2 days later for another 3+ hrs, No thanks, had to bit my tongue,but that didn't work, Im going to try one more dealer that are ford pickup to fleet service, hope they are better.
DO IT ONCE, SHAME ON YOU, DO IT TWICE, SHAME ON ME.
"" WARNING"" JERSEY CITY FORD, BIG NO NO, ""WARNING""
