I just bought a set of the putco in channels, they look really nice but the windows won't stay up because of the safety feature on the 2011. After I had installed the fronts and started on the back I realized they sent a set for a screw not my scab I called to let them know about the window not staying up and the mis order they said I would need to leave the windows up for at least 48 hours to get the guards to set in to the window channel. Only problem is they are refusing to take them back at my local store I purchased them from because I took the backing off the 3m foam. What a load of bs. They ordered them for my truck while I was having the windows tinted and not only saw the truck but specified on sales slip supercab Their supplier screwed up (meyer distributing) **** POOR CUSTOMER SERVICE FROM THEM! Wouldn't even try and look for the info about the auto down feature on the truck and said I would have to call putco. I tried to call but they were closed, sent them an email..........find out monday on what they will do to resolve the issue.
Side window deflectors
- Thread starter troycrna
- Start date
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I even put the original backing back on after the fact and they still won't do anything, can't even tell one was put on. Emailed putco and they said it would have to be dealt with through the seller......bs. email I sent:
Hi, I purchased a set of your tinted window guards for my 2011 F150 from a local dealer which came from another distributor (meyer) POOR POOR CUSTOMER SERVICE! First I start the install per your instructions of the front window first from back to front and roll up the window a couple times to seat them and my window won't stay up. I guess the truck has a pressure switch that won't let the window roll up if it senses blockage. I had to hold the button up to get it to finally stay up then when I tried it again a few minutes later the same thing....wouldn't stay up auto rolled back down? It says nothing about this in the instructions so I wasn't sure and neither the company I purchased them from or their supplier meyer was either. That was the first problem, second was nothing to do with your company but still had question for help. Forced the window up again and go to install the back window when I noticed they sent me the wrong set, I have a supercab (clamshell doors) they sent me a set for supercrew (4door) My truck was at the shop when they ordered them and I even saw their order invoice to meyer that had highlighted "supercab". Meyer says they can't take them back even though it was their fault because I already pulled the backing off the sticker, other than that they are in brand new condition. With price paid, shipping and tax I'm in to these for about $75 and they don't even fit my truck and on top of that even if they did my window won't stay up unless forced. These look like a really nice quality product and I would love to have them on my truck but I am feeling really screwed right now all the way around. Is their ANY way you could answer my question on the window rolling up and offer any advice on how I can get these returned or exchanged or anything for that matter? Sorry to vent but my wife spent 2 hours at the shop with the owner calling back and forth to meyer trying to get this resolved and when it came to the window closing didn't ever try to find out only said he would have to contact you for info on that. Did I mention they (meyer) SUCK at customer service? Thanks in advance for anything you can do to help me remedy this situation and sorry for the novel, I just want some nice window guards for my new truck. Thanks
Their response:
I apologize about the issue that you are having with our part and with Meyer. If the instructions on the box do not work this is what I suggest for getting the windows to work properly. Have one person pull back on our part while another person rolls with window up. This will recess the in channel back allowing the window to roll all the way up. Once you have the window up, leave it up for 48 hours. This will allow the part to seat within the channel and will help the tape adhere. As for Meyer sending you the incorrect part, I apologize but that would have to be handled direct with them, as we here do not handle direct exchanges.
Mine back:
Hi jeff,
Its not about the tape sticking properly, or the ease of your installation instructions as my 6 year old could probably install these lol, its the fact that the 2011 f150's have a pressure sensitive motor that when the motor senses blockage (possibly finger or in this case your product) it automatically rolls back down. I don't understand how leaving it up for 48 hours is going to accomplish anything, is it supposed to change the form of the window seal? I have been reading of a couple of truck forums since my first email about others having the same problem with your product on their 2011's and are having to dremel the inside edge down thinner to get it to work. Not that I can't do that but I purchased this product to work on my model truck out of the box with no modifications as your company stated and if I modify them I'm sure the lifetime warranty is out the window. If you can assure me that leaving the window up for 48 hours will cause my windows to opereate as they should then I have no problem using your product. My question is: if it doesn't what are my options, as even though they sent the wrong size for my truck they say I'm out of luck because I removed the tape backing no matter if they work as they were supposed to or not? BTW I didn't order them direct from meyer, I purchased them from a local store called Auto stylz in Portsmouth, Ohio. They told me today that they are now set up as a dealer for your products but had to order my set through meyer prior to their dealer status. I have the original invoice/order where they (auto stylz) had highlighted "supercab" as my truck was there getting tint when they ordered them from meyer, I picked them up about 2 weeks later as meyer was out of stock on them and went home that night to install them. I started with your instructions taking for granted that they were the correct part and installed the front window first then went for the back and noticed they were too large not to mention the problem with the window staying up. I have even put the 3m backing back on the tape but was honest and told them I tried to install them before realizing they sent the wrong thing, auto stylz called their rep (joel from meyer) and he told them I was out of luck as they couldn't take them back as new because they had been installed, not understanding I called meyer myself and spoke with Camron @ ext 6431 and told him what happened and he assured me that they would take them back even if the backing had been removed if they were the wrong part so I called auto stylz and told them to call camron and what he said, but within the 15minutes it took them to call back (my wife was standing there listening to their conversation on speaker phone between the 2 companies) camron then changed his story and said I was out of luck when he was talking to auto stylz. I'm sorry about the novel and its not the fact I'm gonna be out the $75, heck I just dropped $50k on the truck! Its the principal that not only did I get sent the wrong product but even if it was the right part it didn't work properly out of the box and since I tried to install it I'm screwed?? There isn't a scratch on them and all the backing is back on the tape, you can in no way tell one piece was installed. All I'm asking for is SOMEBODY stand up here and help make this right. I'll give you all the phone numbers so you can find for yourself that I'm not full of crap here, I just think that if these companies are representing your products like this than I would be a bit upset if I were you. If someone returns something to meyer that has had the tape cover removed (even though it was put back) will/do you honor a return from them? I'm not the one who screwed up here and if I had, I would chalk it up. I'm just not getting any help from any avenue that I have tried so I'm trying to come to the source for your help....please be a stand up company and work with me here.
Thanks in advance!
Waiting for response........
Wow slim, by now I'd be blowing a head gasket and I must say you are handling yourself quit well.
I think you are taking the correct approach on this matter by going to the supplier and I hope
they take care of this matter.
Good luck my friend and keep us posted.
I think you are taking the correct approach on this matter by going to the supplier and I hope
they take care of this matter.
Good luck my friend and keep us posted.
JP7
Likes Canadian Mudbaths
Damn, talk about a run around...
Is there any way to disable the auto-up? My 2010 doesn't have it, and there's no problems with the auto-down working.
Is there any way to disable the auto-up? My 2010 doesn't have it, and there's no problems with the auto-down working.
Putco response:
I understand the situation but at this point there is not much I can do. I have advised you what you need to do to get the parts to work correctly. Considering it is a brand new vehicle getting the windows to work properly may take a little time, kind like breaking in a new pair of shoes. Auto Stylz should 100% be responsible for getting you the correct items or taking the parts back as it was their mistake in ordering you the incorrect items, not Meyer, not Putco. One thing that you may start doing after this event, is making sure all the parts within the kit are correct. I tell myself everyday never assume because that's when I get in trouble. Jim, if there was something more that I can do to help you, I would but my hands are tied at this point.
Jeff Feaker
Putco Customer - Tech Support
Mine back:
You didn't completely answer my questions. I understand what you advised me to do but can you ASSURE me that this will work, and my windows will operate properly after the 48 hour "seating and adhering"? I buy new shoes all the time, difference is I can use them immediatly as intended after purchase......I can't use the windows on my truck after your product was installed and had no way of knowing this before hand regardless that I was sent the wrong product for the back. I was standing there when the guy from auto stylz wrote "supercab" on my reciept and when he was on the phone ordering them from meyer while my windows were being tinted, but regardless of WHICH supplier screwed up will YOU accept a return on them from meyer or auto stylz after I pulled the tape even though I put it back good as new? I would be completely happy if I could just get the right set of guards and they worked as advertised once installed, but both of the companies are telling me I'm out of luck. This is why I'm asking YOU if they are returnable to YOUR company from EITHER one of the companies. This is the most rediculous problem that I have ever had to deal with on something this simple. Can you PLEASE give me some answers?
I understand the situation but at this point there is not much I can do. I have advised you what you need to do to get the parts to work correctly. Considering it is a brand new vehicle getting the windows to work properly may take a little time, kind like breaking in a new pair of shoes. Auto Stylz should 100% be responsible for getting you the correct items or taking the parts back as it was their mistake in ordering you the incorrect items, not Meyer, not Putco. One thing that you may start doing after this event, is making sure all the parts within the kit are correct. I tell myself everyday never assume because that's when I get in trouble. Jim, if there was something more that I can do to help you, I would but my hands are tied at this point.
Jeff Feaker
Putco Customer - Tech Support
Mine back:
You didn't completely answer my questions. I understand what you advised me to do but can you ASSURE me that this will work, and my windows will operate properly after the 48 hour "seating and adhering"? I buy new shoes all the time, difference is I can use them immediatly as intended after purchase......I can't use the windows on my truck after your product was installed and had no way of knowing this before hand regardless that I was sent the wrong product for the back. I was standing there when the guy from auto stylz wrote "supercab" on my reciept and when he was on the phone ordering them from meyer while my windows were being tinted, but regardless of WHICH supplier screwed up will YOU accept a return on them from meyer or auto stylz after I pulled the tape even though I put it back good as new? I would be completely happy if I could just get the right set of guards and they worked as advertised once installed, but both of the companies are telling me I'm out of luck. This is why I'm asking YOU if they are returnable to YOUR company from EITHER one of the companies. This is the most rediculous problem that I have ever had to deal with on something this simple. Can you PLEASE give me some answers?
Putco response:
No, I cannot assure you that they will work 100% proper because I cannot predict the future. I'm not trying to be rude, but blunt as I cannot say it will, when you do so and it still doesn't work properly. From all my experience with this part and the vehicle it will most certainly help our part to seat back and work properly. For everyone who calls or e-mails me with an issue similar to this, this is what I advise them to do. I have yet to hear back from anyone saying it didn't work. We here at Putco will not take returns on items that have been installed.
Jeff Feaker
Putco Customer - Tech Support
and my last........
Thanks for your "blunt' answer as you call it........I personally have another word for it. How many people have contacted you with this EXACT problem, not one as you say "similar" as this only affects the 2011's? By saying you can't assure me 100% that they will work properly (your exact words) then your company is guilty of false advertising! So I am taking it that your products are caveat emptor or buyer beware as your words that you are sending me state simply: "Putco says these will work on your truck so buy them and if they don't work as we advertised and your windows won't work properly then screw off buddy and eat them for all we care! Also go and practice your extra sensory perception and just guess if they will actually work or not because if you put them on your truck and they don't work as we say they will, with no warnings in the instructions mind you about the pressure sensing windows they are yours no matter what!" I'd just print that right on the front of your friggin box! I'll just let you know, I own a business that has been around since 1958, and I deal with suppliers of our products all the time. Once and a while there is a problem and they always at least make it right so I can keep a customer happy, if they don't there are other suppliers. You sir are a poor representative for your company and I will find out who your boss is and forward all these emails to him also. On top of that I am a member of a few truck sites, with a few thousand members on each site and I will surely post these emails exactly as typed in all of them so everyone can see how great you back up your products and how you treat your customers after the purchase. If I can save someone from wasting money on your products then I will at least feel better about the raw deal I got.
Thanks again for all your great help!
Jim
damn... slimj's on the warpath.... Feaker better watch out!
I am running the EGR in channels with mine and having the same problem of window not going all the way up. I figured maybe since it was cold out, the seal wasn't moving very much. I pulled out my fronts for now and when it gets warmer out I am going to put them back in when the seal is a little more ply-able. They are nice though.
