Jackemuphigh21
Full Access Member
Not that this is a life or death thing here, but I was extremely pissed to say the least. I just did the top perch mod on my '12 Tuxedo Black SCrew a week ago, so I made an appointment to have it in for an alignment at my local dealership this morning. I am going out of town tomorrow for the weekend and the weather is going to be nice so I did a FULL exterior detail on my truck last night. I'm talking wax, fender wells cleaned and dressed, tires cleaned and dressed, the works. I was out till after 11pm last night finishing this up. So I drop it off at service this morning looking clean as ever and told them I would be back to pick it up at 12:15pm.
When I returned at 12:15 I went inside and did my paperwork and paid for my service and all as normally would be expected and all was great. But when I walked out to my truck parked on the lot........I guarantee I could have torn out someones spine with my bare hands and they wouldn't have felt it. The passenger side of the truck was covered in white mud!!!! All four fender wells and both running boards were white also. I cant even put in words how much it angered me that someone would disrespect their customer to do something like this.
I actually had another appointment to get the truck to for the windows to be tinted and was so upset, and was afraid of how I might handle the situation if walked back inside, that I just got in the truck and left for the other appointment. Once I gained my composure and could handle myself with integrity I made a phone call to the service writer. After I explained the situation to him the first words out of his mouth were, "Well, we do have a gravel parking lot and there are probably some puddles around here". I commenced to inform him that this is not how you treat a customers car under any circumstance much less when you can clearly see that the vehicle is SPOTLESS and is BLACK for crying out loud. He responded by saying, "well, all I can do at this point is apologize and if you want you can bring it back by and we can RINSE it off for you". I told him that it would never be back on his lot for anything else and don't worry about the "RINSE" I would handle that myself.
I just can't believe the lack of respect people would have for someone else' property, much less a PAYING customer. I mean seriously. The sheer laziness to not inspect the customers vehicle yourself as a service writer or as a technician for that matter. I used to work in a service department and I sure as hell never let a vehicle that I worked on leave dirtier than when it came in. That's just absurd in my mind. All it conveys to your customer is that you don't give two ***** about them and all you want is their money.
I'm sorry for the rant, I just can't believe that this is how anyone would want to be treated.
When I returned at 12:15 I went inside and did my paperwork and paid for my service and all as normally would be expected and all was great. But when I walked out to my truck parked on the lot........I guarantee I could have torn out someones spine with my bare hands and they wouldn't have felt it. The passenger side of the truck was covered in white mud!!!! All four fender wells and both running boards were white also. I cant even put in words how much it angered me that someone would disrespect their customer to do something like this.
I actually had another appointment to get the truck to for the windows to be tinted and was so upset, and was afraid of how I might handle the situation if walked back inside, that I just got in the truck and left for the other appointment. Once I gained my composure and could handle myself with integrity I made a phone call to the service writer. After I explained the situation to him the first words out of his mouth were, "Well, we do have a gravel parking lot and there are probably some puddles around here". I commenced to inform him that this is not how you treat a customers car under any circumstance much less when you can clearly see that the vehicle is SPOTLESS and is BLACK for crying out loud. He responded by saying, "well, all I can do at this point is apologize and if you want you can bring it back by and we can RINSE it off for you". I told him that it would never be back on his lot for anything else and don't worry about the "RINSE" I would handle that myself.
I just can't believe the lack of respect people would have for someone else' property, much less a PAYING customer. I mean seriously. The sheer laziness to not inspect the customers vehicle yourself as a service writer or as a technician for that matter. I used to work in a service department and I sure as hell never let a vehicle that I worked on leave dirtier than when it came in. That's just absurd in my mind. All it conveys to your customer is that you don't give two ***** about them and all you want is their money.
I'm sorry for the rant, I just can't believe that this is how anyone would want to be treated.
